Experience

UT Physicians

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Patient Access Representative

  • May 2016 - Present



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Team Lead

  • Jan 2007 - May 2016

  Team Lead - Provided real time support and development to a team of agents. Used real time monitoring, side by side development, and weekly evaluations to increase team standing from last place to with top ten of the call center. Quality Assurance Specialist – Evaluated calls (both recorded and real time), provided one on one feedback. Lead team calibrations with up to 20 agents at a time. On The Job Trainer – Develop confident, competent agents by providing constructive, positive feedback on monitored live calls. Help the agent apply classroom training to real world call situations. Communicate with the Training Department to ensure the agents progress through the training period. Advance Technical Support – Provide superior customer service through one-call resolution to establish a long term customer relation. Achieved consistent top tier Customer Survey Scores and QA Evaluations. Assist Technical Operations to determine call types, failure trending and diagnostic improvements. Show less



GULFCOAST BMW

• South Houston, TX

• Salesman/Internet Sales

  • Nov 2004 - Jun 2005

  Commissioned salesman for motorcycles, averaging 6-8 sales per month. Oversaw all motorcycle ads on Internet websites. Answered all email leads. Handled Finance and Insurance on all sales. Commissioned salesman for motorcycles, averaging 6-8 sales per month. Oversaw all motorcycle ads on Internet websites. Answered all email leads. Handled Finance and Insurance on all sales.



Manpower

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Contractor-Admin

  • Jan 2002 - Jan 2004

  Worked as a file and Inventory clerk for several companies including Exxon and Grocer’s Supply. Created and maintained databases and spreadsheets. Facilitated communications between various departments. Self-started quickly with minimal training. Worked as a file and Inventory clerk for several companies including Exxon and Grocer’s Supply. Created and maintained databases and spreadsheets. Facilitated communications between various departments. Self-started quickly with minimal training.



COMPAQ COMPUTER CORP

• Houston, Texas Area

• Change Driven Initiative Tester (CDIT)

  • Jun 1997 - Jun 2001

  Final software auditor - Audited personal computers and servers in a manufacturing building. Developed lines of communication between Design, Engineering and Manufacturing, improving production efficiency and quality. Edited auditing methods, improving the audit rate for the building by up to 20%. Audited new PC configurations saving the company as much as $300,000. Trained employees in CDIT within 30 days, resulting in time saved for the company. Final software auditor - Audited personal computers and servers in a manufacturing building. Developed lines of communication between Design, Engineering and Manufacturing, improving production efficiency and quality. Edited auditing methods, improving the audit rate for the building by up to 20%. Audited new PC configurations saving the company as much as $300,000. Trained employees in CDIT within 30 days, resulting in time saved for the company.