Eric Say Chan
Game Producer at Archiact- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Native or bilingual proficiency
-
French Professional working proficiency
Topline Score
Bio
Michaël Lelièvre 🔜 MIGS
Eric and I worked together for 4 years in the LQA department of Keywords Studios (formerly Babel Media). For the most part, I was under his supervision as a Senior tester. To define Eric in a few words; A brilliant and creative mind with great analytic skills and a mature approach, Eric is curious and therefore knowledgeable. Sociable and very helpful, he will always have your back when things get challenging, or an answer when no one can think of one. As one of my mentors, he has taught me with extreme patience how to become an efficient tester and a respected manager thereafter. I consider myself lucky I had the chance to be under his supervision for so many projects as he was a focused, and caring leader. I admire Eric very much and I do believe everything that's written above would be agreed upon by anyone who has worked around him.
Michaël Lelièvre 🔜 MIGS
Eric and I worked together for 4 years in the LQA department of Keywords Studios (formerly Babel Media). For the most part, I was under his supervision as a Senior tester. To define Eric in a few words; A brilliant and creative mind with great analytic skills and a mature approach, Eric is curious and therefore knowledgeable. Sociable and very helpful, he will always have your back when things get challenging, or an answer when no one can think of one. As one of my mentors, he has taught me with extreme patience how to become an efficient tester and a respected manager thereafter. I consider myself lucky I had the chance to be under his supervision for so many projects as he was a focused, and caring leader. I admire Eric very much and I do believe everything that's written above would be agreed upon by anyone who has worked around him.
Michaël Lelièvre 🔜 MIGS
Eric and I worked together for 4 years in the LQA department of Keywords Studios (formerly Babel Media). For the most part, I was under his supervision as a Senior tester. To define Eric in a few words; A brilliant and creative mind with great analytic skills and a mature approach, Eric is curious and therefore knowledgeable. Sociable and very helpful, he will always have your back when things get challenging, or an answer when no one can think of one. As one of my mentors, he has taught me with extreme patience how to become an efficient tester and a respected manager thereafter. I consider myself lucky I had the chance to be under his supervision for so many projects as he was a focused, and caring leader. I admire Eric very much and I do believe everything that's written above would be agreed upon by anyone who has worked around him.
Michaël Lelièvre 🔜 MIGS
Eric and I worked together for 4 years in the LQA department of Keywords Studios (formerly Babel Media). For the most part, I was under his supervision as a Senior tester. To define Eric in a few words; A brilliant and creative mind with great analytic skills and a mature approach, Eric is curious and therefore knowledgeable. Sociable and very helpful, he will always have your back when things get challenging, or an answer when no one can think of one. As one of my mentors, he has taught me with extreme patience how to become an efficient tester and a respected manager thereafter. I consider myself lucky I had the chance to be under his supervision for so many projects as he was a focused, and caring leader. I admire Eric very much and I do believe everything that's written above would be agreed upon by anyone who has worked around him.
Credentials
-
Program Management Foundations
Lynda.comJan, 2018- Nov, 2024 -
Time Management Fundamentals
lynda.comSep, 2015- Nov, 2024 -
Project Management Fundamentals
lynda.comAug, 2015- Nov, 2024 -
First Aid in the Workplace
Commission de la santé et de la sécurité du travail (CSST)Dec, 2015- Nov, 2024 -
Lean Six Sigma Fundamentals
Lynda.comFeb, 2016- Nov, 2024
Experience
-
Archiact
-
Canada
-
Computer Games
-
1 - 100 Employee
-
Game Producer
-
Sep 2022 - Present
Responsibilities & Achievements • Maintaining forecast and scheduling for development on a specific SKU • Creating and managing documentation for certification requirements • Coordinate between disciplines and stakeholders to optimize development • Establish best practices for platform submission Responsibilities & Achievements • Maintaining forecast and scheduling for development on a specific SKU • Creating and managing documentation for certification requirements • Coordinate between disciplines and stakeholders to optimize development • Establish best practices for platform submission
-
-
-
Keywords Studios
-
Ireland
-
Computer Games
-
700 & Above Employee
-
Program Manager
-
Sep 2018 - Sep 2022
Responsibilities & Achievements• Coordinating testing efforts based on development status and task requirements across several services such as Engineering, Audio, Localization, Localization QA, and Functionality QA.• Assisting Project Managers and Leadership staff with scoping, deliverables, and troubleshooting.• Creating short and long-term strategies for Product maintenance and Project testing.• Distributing business and internal reviews at different intervals to maintain all parties informed and aligned on results.• Managing a testing team of 160 people, 18 Team Leads, and 3 Project Managers• Participated in longterm strategies to aid in the development of titles, as well as proper QA to ensure a smooth release.• Engage as the primary point of contact for client relationships in order to strengthen communication and brand presence.• Coordinated requirements, staffing, hardware allocation, and construction efforts for an internal sub-office space with the capacity to house 80 people.• Coached 5 people into Project Managers, 30+ Test Leads, 70+ Senior Testers.• Co-managed a department-wide program for performance-based promotions between 2016-2018 Show less
-
-
Functionality QA Project Manager
-
May 2016 - Aug 2018
Responsibilities & Achievements• Working with client's points of contact to manage resource allocation, testing objectives, database access, and build distribution.• Preparation of quotes, testing schedules, proposals, and invoices.• Creation of tools for KPI tracking, data management, and daily reporting.• Continuous coaching of Test Leads and Senior Testers.• Deployment of coaching sessions covering specific management topics.• Tracking day to day hourly and financial coverage.• Leading projects and their accounts to success from a strategy and customer relationship level.• Interacting with clients electronically, verbally, and in person in order to strengthen bonds and create more meaningful professional exchanges.• Coaching staff in order to help them achieve their goals and to carry projects and their own staff to success.• Generating tools required for testing, as well as to improve the general quality of work/life of the entire department.• Developing processes along with other managers from different service lines with the goal of increasing staff retention, career development, and level of satisfaction.• Creating documentation and QA strategies for clients in order to execute realistic goals for their titles with the allocated budget.• Guiding clients towards best practices in terms of game testing, scheduling, and feature implementation within their own intellectual property. Show less
-
-
Localization QA Test Lead
-
Aug 2013 - May 2016
Responsibilities & achievements:• Handling the distribution of testing builds, media, and tasks to testing teams for LQA testing.• Generation of daily reports to brief client of testing procedures.• Monitoring, vetting, and evaluating bugs and edits made by testers to ensure proper delivery.• Improvement of LQA personnel through constant coaching and performance evaluations.• Allocation of setups and build installation to prepare teams for LQA testing.• Formulated testing tools to provide more accurate reports and to ease internal LQA procedures, such as report and task templates, checklist, and briefing instructions.• Led as many as 3 simultaneous LQA Certification QA passes in platforms such as PlayStation®3, PlayStation®4, PlayStation®Vita, Xbox 360, Xbox One, Nintendo 3DS, and Wii U for hardware certification requirements.• Handled up to 5 simultaneous teams with as many as 43 testers at a time, and individual teams as large as 37 testers.• Created a process to process, quantify, and summarize massive amounts of data for client reporting.• Tracked hours on a daily basis for client spend report and invoicing procedures. Show less
-
-
-
-
LQA Senior Tester
-
Jun 2012 - Aug 2013
Responsibilities & achievements:• Vetting bugs and changes generated by the testing team.• Working and communicating with client's contact to manage resources and testing objectives.• Generation of daily reports and informing documentation to summarize testing sessions.• Worked performing pretest and project setups for diverse titles.• Created templates for title smoketesting and general build evaluation.• Learned to track hours for client billing.
-
-
LA Spanish Localization QA Tester
-
Aug 2011 - Jun 2012
Reponsibilities & achievements:• LQA testing in Latin-American Spanish. • Performed Xbox 360 and PlayStation®3 Certification QA testing checks for LQA.• Learned how to deploy changes into games' text files for implementation in title.• Incorporated tools for bug creation into testing.• Worked with team Leads and Supervisors to fine tune testing strategy.
-
-
Functionality QA Tester
-
May 2011 - Jun 2012
Responsibilities & achievements:• FQA testing in diverse platforms such as PC, PlayStation®3, Xbox 360, Android, and iOS.• Worked on several AAA titles, gaining exposure to complex QA strategies.• Performed a small amount of database management alongside project Leads, leading to knowledge of proper vetting and QA on QA procedures.
-
-
-
Freelance
-
Montreal, Canada Area
-
Web Designer
-
Nov 2005 - Sep 2011
• Creation of templates and themes for social network profiles. • Conception of graphics and websites for diverse brands and individuals. • Work in shaping websites according to client input and needs. • Development of tools to facilitate the creation of websites and implementation of features. • Creation of templates and themes for social network profiles. • Conception of graphics and websites for diverse brands and individuals. • Work in shaping websites according to client input and needs. • Development of tools to facilitate the creation of websites and implementation of features.
-
-
Education
-
2008 - 2011
Concordia University
Bachelor of Arts (BA), English Literature (British and Commonwealth) -
2008 - 2010
Concordia University
Bachelor’s Degree, Computer Software Engineering -
2005 - 2008
Colegio Indoamericano
High School, Physics and Mathematical sciences; Computer Science.
Community
