Experience

Jacobs School of Medicine and Biomedical Sciences at the University at Buffalo

• United States
• Higher Education
• 200 - 300 Employee

• Computer Analyst

  • Aug 2021 - Present

  Providing hardware and software support to the students, residents, faculty and staff, also assist with resources to help resolve problems, report bugs, and suggest improvements, Providing hardware and software support to the students, residents, faculty and staff, also assist with resources to help resolve problems, report bugs, and suggest improvements,



Community Health Center of Buffalo

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Systems Administrator

  • Dec 2016 - Aug 2021

  Responsible for overseeing the administration, management, monitoring and maintenance of computer network systems and data circuits. Resolve IT hardware and software issues. Responsible for overseeing the administration, management, monitoring and maintenance of computer network systems and data circuits. Resolve IT hardware and software issues.



PaperWorks Industries, Inc.

• Desktop Support Specialist

  • Feb 2016 - Dec 2016

  Technical liaison between the local and International sites and Corporate IT. Issues reported by internal personnel were clearly identified and managed through a help desk ticketing system (Spiceworks) and escalated as appropriate. First level end user troubleshooting, diagnostic and onsite support was the focus. Provided feedback in response to newly deployed hardware and software as it relates to existing business processes. Technical liaison between the local and International sites and Corporate IT. Issues reported by internal personnel were clearly identified and managed through a help desk ticketing system (Spiceworks) and escalated as appropriate. First level end user troubleshooting, diagnostic and onsite support was the focus. Provided feedback in response to newly deployed hardware and software as it relates to existing business processes.



Trocaire College

• United States
• Higher Education
• 100 - 200 Employee

• Academic Computing Helpdesk Analyst

  • May 2001 - Feb 2016

  •Performed analyses and diagnostics on all computers on 3 separate campuses for faculty, staff, and students for a private college with heavy curriculum concentrations in healthcare, accounting, and hospitality, resolving all hardware, software, and networking issues personally or refers issues to other specialized technicians as needed.• Ensured the highest level of customer satisfaction through quality service and quick response to help desk tickets. • Diagnose and resolve desktop and end user issues. • Load and install new equipment for end users. • Diagnose and resolve issues with peripheral IT equipment (printers, monitors, projectors, etc.) Show less



Advance 2000 Inc

• United States
• Real Estate

• Computer Technician

  • Aug 2000 - May 2001

   Assigned to support Adelphia Cable/TV’s residential and business customers to install, troubleshoot, and/or repair hardware and software issues throughout northern Erie and most of Niagara County  Responsible for installing cable modems, network cables (Ethernet), ensuring quality and expediency for each project  Assessed, analyzed, and resolved a wide range of connectivity issues, both cable and wireless  Received regular work orders and was accountable for all aspects of building, configuring, and maintaining computers  Installed and maintained computer systems in secondary schools, as well as residential and commercial accounts throughout Niagara County Show less