Experience

Consumer Auto Parts

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Parts Sales Specialist

  • Apr 2018 - Present

  Job Description: The Parts Specialist sells replaceable parts, equipment, tools and accessories for motor vehicles in a parts store. Ascertains make, year, and type of part needed, inspects worn, damaged, or defective part to determine replacement required, or informs customer of part needed according to description of malfunction. This position has been designated as a safety-sensitive position. Duties and Responsibilities: Provide retail and professional customers with professional, clear and courteous service. Operate a Point of Sale (POS) system to record customer transactions. Complete cash balance sheets accurately, practice option and add-on selling techniques. Ensure that parts are in stock and delivered to customers in a timely manner. Communicate SPIFFs, store specials, benefits and warranty policy information to customers. Assist in store inventories. May assist in deliveries Show less



Tell Tool INC

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Parts Cleaner

  • Feb 2011 - Jan 2013

  A manufacturing job involves the creation of new products either from raw materials or by assembling different components through physical, chemical or mechanical means. It can also be a smaller operation for products like customer tailoring, wig making and other non-standard or custom items. A manufacturing job involves the creation of new products either from raw materials or by assembling different components through physical, chemical or mechanical means. It can also be a smaller operation for products like customer tailoring, wig making and other non-standard or custom items.



Holyoke Public Schools

• United States
• Education
• 200 - 300 Employee

• Parent Liaison

  • Jan 2009 - Apr 2011

  A Parent Liaison is a Holyoke Public Schools faculty member (not a volunteer) who works to bridge the gap between home and school by helping parents get the information and support they need to ensure their child’s academic and social success. As a parent, you have a private link, connection, and bridge to your child’s school. A LIAISON is the contact person who initiates a close connection/relationship and maintains that communication/link between two parties in order to ensure concerted action and cooperation toward agreed upon goals on both sides. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Overnight Stocker

  • 2005 - 2008

  Job Description: Stocking, backroom, and receiving associates work to ensure customers can find all the items they have on their shopping list. Depending on the shift you work, your job could include moving inventory in the backroom, unloading trucks, or helping customers while stocking shelves. From unloading trucks in the summer to filling ice cream in the freezer, this fast-paced job can be physically demanding. Duties and Responsibilities: Unload trucks Sort products in the backroom Stock products on shelves Ensure aisles are neat and area is clean Engage vendors and drivers with a positive attitude Greet customers and answer their questions Show less



Sun bridge For Holyoke

• Holyoke, Massachusetts, United States

• Human Services

  • 2003 - 2005

  Job Description: Assist in establishment of consistent customer service policies and procedures. Oversee regulation and coordination of a variety of community services. Maintain and update customer activity records as required. Furnish assistance with staff evaluations and assessments. Duties and Responsibilities: Monitored Clients ensure Clients remain in assigned area. Assisted Clients becoming accustomed to daily routine. Served meals-feeding Clients that needs assistance. Assisted transporting Clients or Patients to participate in Social, Educational, Recreational Activities. Show less



AutoZone

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • 2000 - 2003

  Job Description: Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for Customers to place orders at a store or the website. Duties and Responsibilities: Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentoring to maintain knowledge updated and receive feedback Create performance reports and provides mentoring and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints. Show less



Auto Plus Pep Boys

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Automotive Service Writer

  • 1997 - 2000

  Job Description: Greeting customers and asking them to explain the car issue. Writing up customer information. Communicating customer information to a technician. Inputting customer and vehicle information into a customer relationship management system and service database. Duties and Responsibilities: Developing strong customer relationships through the successful management of products and service delivery. Maintaining computerized customer profile information. Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments. Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician. Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management. Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians. Contacting customers in the case of additional work to relay the details and extra costs. Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians. Checking warranties and insurance. Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business. Show less