Experience

AbleNet, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Techical Support

  • Jun 2023 - Present

  Provide Internal On-site technical support for ablenets employees. Assist with IT projects from server upgrades to new building setups Maintain inventory ranging from headsets, computers, peripherals, and printers Assist with configuring and shipping technical hardware as needed Maintain conference rooms network and video equipment Assist executives with any software or hardware requests Provide Internal On-site technical support for ablenets employees. Assist with IT projects from server upgrades to new building setups Maintain inventory ranging from headsets, computers, peripherals, and printers Assist with configuring and shipping technical hardware as needed Maintain conference rooms network and video equipment Assist executives with any software or hardware requests



Andersen Corporation

• United States
• Building Materials
• 700 & Above Employee

• Field Ops Tech

  • Oct 2022 - Apr 2023

  Assisted in a manufacturing environment involving win 7 & 10 Microsoft, Dell, and Lenovo devices Supported HP, Konica, Cannon printers. Zebra, and Blue potato Scanners in a Manufacturing environment. Assist with on-site and remote over the phone technical issues using service now. Help maintain and ship out computer equipment as needed. Monitors, keyboards, laptops, surface hubs, etc Wipe and reimage Microsoft, Lenovo, and dell devices depending on situations Provide white glove service for VIPS Maintain SLA’s and complete tickets in a timely manner depending on priority Create new processes and knowledge base articles to improve work flow Troubleshoot windows 7 and 10 operating systems. Forklift Certified Show less



CIGNA

• Minnesota, United States

• Information Technology Desktop Support

  • Aug 2021 - Oct 2022

  Support onsite employees with hardware issues related to printers, phones, laptops, desktops, and VM. Setup new hires over the phone remotely or in person as needed. Assisted with onsite projects. Ranging from server rack upgrades, to moving buildings. Lead remote new hire training sessions with classes of up to 40+ new hires to get them setup and logged in Support onsite employees with hardware issues related to printers, phones, laptops, desktops, and VM. Setup new hires over the phone remotely or in person as needed. Assisted with onsite projects. Ranging from server rack upgrades, to moving buildings. Lead remote new hire training sessions with classes of up to 40+ new hires to get them setup and logged in



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Software Specialist

  • Oct 2017 - Aug 2021

  Worked as a contractor for Cigna under compucom till I was moved to full time Cigna employee. Roles under compucom stayed the same after transitioning. Support onsite employees with hardware issues related to printers, phones, laptops, desktops, and VM. Setup new hires over the phone remotely or in person as needed. Assisted with onsite projects. Ranging from server rack upgrades, to moving buildings. Lead remote new hire training sessions with classes of up to 40+ new hires to get them setup and logged in Show less



Experis

• United States
• Staffing and Recruiting
• 700 & Above Employee

• IT Technician

  • Nov 2016 - Mar 2017

  Provided Computer Assistance for company employees experiencing issues. Met company standards regarding ticket completion times Met company standards regarding the amount of people assisted. Provided Computer Assistance for company employees experiencing issues. Met company standards regarding ticket completion times Met company standards regarding the amount of people assisted.



My Great Lakes

• Minnesota, United States

• Call Center Representative

  • Jun 2015 - Nov 2016

  Assisted callers with loan questions in a high volume work environment. Provided fast and accurate information regarding existing student loans. Followed guidelines to ensure all company standards were met. Assisted callers with loan questions in a high volume work environment. Provided fast and accurate information regarding existing student loans. Followed guidelines to ensure all company standards were met.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Budget Analyst

  • Jun 2013 - Aug 2013



Bluecross BlueShield of Minnesota

• Budget Analyst

  • Aug 2012 - Jun 2013

  I worked with 6 teams in meetings to make sure all budgets have been made clear and where the teams stand with budgeting I worked with 6 teams in meetings to make sure all budgets have been made clear and where the teams stand with budgeting