Eric Roche, PMP

Business Analyst at CSG Government Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area

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Credentials

  • Project Management Foundations: Schedules
    LinkedIn
    Jan, 2022
    - Oct, 2024

Experience

  • CSG Government Solutions
    • United States
    • Business Consulting and Services
    • 100 - 200 Employee
    • Business Analyst
      • Jul 2012 - Present

      *Responsible for creating and maintaining a detailed MS Project Plan which was used to track and report on the progression of the Illinois Integrated Eligibility System (IES) project *Managed the monthly business needs of the State which were reflected with the implementation of monthly builds into the IES Production environment *Effectively communicated, through an impact analysis, business needs of users in their current environment and future needs of said users post retirement of the operational central data base *Inventoried and assessed business processes for a State wide agency *CSG Team Lead for the Illinois IES project Training Track which included reviewing training materials for content and format, and coordinating comments from all reviewers *Organized the logistics related to delivering training and training materials *Attended requirements definition sessions and communicated needs of the State *Facilitated follow-up discussions and analysis’ in regards to design sessions and technical aspects of the project *Reviewed business/technical requirements and their relation to ongoing design sessions Show less

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Support Specialist/ Call Center Manager
      • Mar 2011 - May 2012

      * Member of a think tank that established a tier 2 support center created to improve customer satisfaction reduce expenses, and standardize resource allocation * Provided support to technicians where the product was highly technical & sophisticated* Exercised judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results* Project was estimated to save over $180 million for AT&T between 3/11-2/12

    • Project Analyst/Coordinator
      • Oct 2007 - May 2012

      * Provided support to the project manager in numerous ways that included meeting coordination, project scheduling, and resource allocation* Processed and documented 1000+ AT&T projects (3-5 at a time) while meeting all deadlines* Provided upper management with various spreadsheets, presentations, and statistical breakdowns* Revised, analyzed and assessed daily progress with the project manager* Forecasted future financial obligations to meet monthly quotas and stay under budget* Went on 500+ site surveys with ComEd and other AT&T employees to establish/confirm work plans/prints Show less

  • Wisconsin State Bar Association
    • Administrative assistant to President
      • Aug 2006 - May 2007

      * Drafted and reviewed correspondence to provide clear communication with our clients * Processed office finances and wrote daily reports to all attorneys regarding office finances * Managed office technology and equipment while resolving daily problems * Drafted and reviewed correspondence to provide clear communication with our clients * Processed office finances and wrote daily reports to all attorneys regarding office finances * Managed office technology and equipment while resolving daily problems

Education

  • Marquette University
    Bachelor of Science (B.S.), Economics
    2003 - 2007

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