Eric Robles
Mail Operations Supervisor at InfoSend, Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
CompTIA A+ Certification
CompTIASep, 2020- Nov, 2024
Experience
-
InfoSend, Inc.
-
United States
-
Information Technology & Services
-
1 - 100 Employee
-
Mail Operations Supervisor
-
Sep 2016 - Present
IT Support March 2017–Present • Install, decommission, and move computer stations • Replace hardware components, UPS batteries, and switches • Point of contact for on-site installation and upgrades • Experience fixing, replacing, and performing routine maintenance for Dell, HP, and Lenovo computers in Windows 7 and 10 environments • Install and terminate ethernet lines for computer stations and VoIP phones • Install, back-up, image, and replace hard drives • Wipe data from hard drives according to DoD 5220.22-M Standard • Troubleshoot Microsoft Office, Adobe Acrobat, inventory, and record audit software • Problem solve network connectivity issues and assign static IP addresses • Document on-site software procedures • Complete tasks through ticketing system Operations Supervisor September 2016–Present • Prioritize and manage workflow, while meeting tight deadlines and ensuring strict quality requirements • Communicate issues with client managers about job anomalies • Resolve and manage requests through ticketing system • Conduct meetings with team regarding daily workflow • Research, log, and order machine parts for production site • Interview candidates for open positions • Document various production procedures • Repair production machines as needed • Translate for Spanish speaking employees • Fill in for various positions as needed Show less
-
-
-
FIS
-
United States
-
Information Technology & Services
-
700 & Above Employee
-
Production Specialist
-
Mar 2015 - Aug 2016
• Managed workflow, while meeting external deadlines and quality requirements • Resolved requests through ticketing system • Conducted meetings with employees to establish production need • Translated for Spanish speaking employees • Managed inventory and cycle counting • Managed workflow, while meeting external deadlines and quality requirements • Resolved requests through ticketing system • Conducted meetings with employees to establish production need • Translated for Spanish speaking employees • Managed inventory and cycle counting
-
-
Education
-
College of DuPage
Associate's degree, Information Technology
Community
