Experience

SG GAMING LIMITED

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Credit Controller Analyst

  • Dec 2018 - Present

  • Chasing outstanding customer payments by emails and telephone. Recovered aged debt of 500K, 1.1M, 1.6M, 2.4M, & 2.6M on five major accounts in my first four and half months, along with other smaller accounts • Achieve monthly collection targets . • Reconciliation of complex customer's accounts using Oracle, Mapics, MC2 & Navision • Customer focus, resolving any account or invoice queries in a timely manner • Allocating cash receipts, BACS & cheques to all customer accounts on a timely basis • Resolution of unallocated cash prior month end • Raising invoices and credit notes • Building and maintaining effective internal & external customer relationships. Travelled to Nice on several occasions to serves as an interpreter, helping with the relationship foundation, as we collected data for the transfer of the Finance Department to the Manchester Shared Service office. • Timely escalating collection issues and find mitigation • Educating customers to pay on time • Provide weekly forecasting • Identify high risk accounts and take appropriate action Show less



Alstom

• France
• Rail Transportation
• 700 & Above Employee

• Accounts Payable Specialist

  • Jan 2018 - Present

  • Resolved complex invoices queries and reconciliation of multiple accounts and made sure everything is ready for payment before they become overdue for payment and/or preventing accounts going on stop • Reconciliation of supplier statements including processing pending invoices in DIP ensuring follow up to transfer for payment in SAP • Established excellent relationship with suppliers, negotiated and constantly offer assistance to avoid being on stop • Notified suppliers of all payment and/or invoices queries and track through DIP until resolved or direct them to the right person if issue stopping or delaying payment process arise • Processed invoices accurately and in a timely fashion via electronic scanning solution (Digital Invoice Processing) ensured all controls are adhered to, clearing flows as required and aimed at exceeding targets • Responsible for CIS suppliers, improved process of manual Application for Payments, produced and emailed ATR (Authenticated Tax Receipt) to suppliers and acknowledged them in SAP. Followed up on missing ones to prevent account to be automatically blocked for payment in the system. Liaised with Quantity Surveyors to sort out any arising issues and made sure their Apps are compliant. Checked ATR payment proposal. • Took ownership of Signalling entity and established an excellent relationship with internal customers. Ensured smooth migration, along with efficient and accurate processing. • Trained colleagues on specific SAP processing transactions, reversals / internal corrections, as well on Signalling entity. Educated them on the importance of documenting everything for Audit purposes • Assisted and collaborated in keeping / updating suppliers details in Master Data such as bank details, name and address changes and did follow up to avoid payment delays. Show less



BT

• Belgium
• Financial Services
• 1 - 100 Employee

• Credit Controller

  • Sep 2017 - Present

  • Investigated queries and aim to resolve in a professional, quality manner, within agreed targets. • Acted as a single point of contact and identified ‘root causes’ and worked with necessary teams/units to resolve future occurrences. • Kept customers informed of progress. • Maintained day to day records/systems with full documentation pertaining to query investigations to ensure accurate records are kept at all times. • Co-ordinated requests for credits, debits and/or orders to be raised on appropriate ‘live’ accounts. • Dealt with project related work and adhoc investigations as and where necessary/requested. • Enthusiastically supported the introduction of new query development releases • Attended all conference calls/meetings/1:1’s/forums when/where required and come fully prepared. • Took ownership of personal development. • Ensured cover is available when on Annual Leave, and managed activities for absent team members to meet operational requirements. • Supported colleagues, Line Manager and the wider BT Group billing and collection teams. • Allocated customer payments promptly and accurately via effective utilisation of the relevant billing and payment enquiry platforms. • Highlighted any issues that may prevent timely and accurate payment allocation so that the issue can be addressed to minimise impact to the business. • Educated customers in terms of payment allocation in order to ensure that future payments can be allocated right first time. Show less



Shred-it

• Canada
• Information Services
• 700 & Above Employee

• Cash Application Specialist - Account Receivable / Credit Control

  • Mar 2017 - Jul 2017

  Temping contract. • Process timely and accurate payment receipts to the customer credit accounts as instructed and support all related administration functions. • Reconciliation/resolution of accounts • Responsible of the DD Overdue Collection project - Recovered 92% of £54K of 2015 & 2016 Direct Debit Overdues from 212 customers in 8 weeks • Provide superior customer service and support to internal and external customers. • Posting payment batches • Reconciliation/research of payment remittances • Transfers, adjustments, and GL/sub-ledger/inter-company transactions • Perform complex account reconciliations with a view to resolution of different issues and challenges • Reconciliation of bank deposit to AR sub-ledger • Problem resolution as it relates to payment/account discrepancies, misapplication and or posting errors • Perform in-depth investigations/customer payment analysis in the event of dispute or request • Provide direct support and guidance to the Branches and National Accounts • Support process improvements and cost efficiencies - I have enabled my team to gain access to copies of invoices, which as freed the Credit Control team from that task and providing better customer service • Maintain tracking and timely posting of payment on post-dated file Show less



Response First

• United Kingdom

• Sales Administrator / Consultant

  • May 2016 - Dec 2016

  Temping contract • Performed excellent customer services either face to face or over the phone • Managed to bring in new clients in the business and increased sales by 8% in a short space of time • Providing documentation and quotes to potential customers • Participated in successful marketing promotional material • Accurately performed Data Entry on new CRM database system along with client database • Took care of various administration tasks as required • Provided accounting work ie invoicing, receiving payments, bank transfers, account reconciliation, etc... Show less



JTI (Japan Tobacco International)

• Switzerland
• Tobacco Manufacturing
• 700 & Above Employee

• Account Receivable and Payable Associate

  • Apr 2003 - Mar 2016

  • Managed Worldwide Client’s / Business partner's payments covering South Africa, Czech, Greece, Cyprus, Poland, Germany, Hungry, Sweden, France, UK, Canada, U.S., Switzerland, BENLUX, Spain and Canary Islands. • Used Kofax to Validate invoices and complete Payment Process in SAP via Mark View. • Processed customers payments, clearing, corrections, amendments, and down payment requests via our SRT system within our SLA agreement. • Solved daily customer urgent queries and revised daily payment proposals before sending it to the bank. • Reached daily process targets, followed weekly KPI and maintained accuracy level ranging between 98.76% to 100% • Responsible for internal projects: managed the creation of a process improvement, a macro to help reduce the time providing contract numbers from Invoicing Plan report which took almost a day to produce, and now it can be done within 15 minutes. • In 2014 & 2015 - Trained company employees with the “Customers by choice” course • Managed/supervised process improvement ideas from the AP team. • Managed payment's delays: Investigated and reduced the Payment Exceptions report. Solved any Returned and Rejected Payments with the Payments Team and/or Master Data. • Offered World Class Service by creating and improving the quality of business partnerships with external customers by understanding their specific needs, payment patterns, special requirements through monthly conference calls. • Conducted global market research and customer satisfaction surveys to help us improving our services • Re-established an harmonious business relationship through effective communication with our Canadian market customers as well as the Intellectual Property division within the Geneva Head Quarter. • Translation of information and finance documents, and templates. •In Accounts Receivable: Managed the allocation of incoming payments from several countries. Issued dunning letters. Resolved issues with banks ... See CV for more details... Show less