Experience

Midland National Life Insurance Company

• United States
• Insurance
• 200 - 300 Employee

• Senior New Business Associate

  • Jul 2008 - Present

  1. Demonstrated excellence performing one of the following functions of the NB Associate position. • Provide excellent customer service via telephone (inbound and/or outbound), e-mail, and/or written communication, handling policy inquiries. Must conduct communications in a pleasant, helpful manner. Take accountability and provide follow through to ensure correction is made to resolve problems or complaints and notify individuals of action taken. Perceive, distinguish, and empathize with emotions of internal and external customers. Record calls process requests, and update account history with results of inquiry to include proper documentation. • Process applications and corresponding paperwork and document any outstanding requirements. Independently conduct initial review and make judgment & decisions that fall within prescribed policies and limits. Know when to involve management for items outside scope of authority. Show less