Digital Workflow Project Lead and Knowledge-base Administrator

• Jun 2015 - Present

Inbound Call Center Supervisor II

• Mar 2014 - Jun 2015

Responsible for the daily operations of the Customer Service Center. Responsibilities include supervising Customer Service Center Representatives, high-level support to the Leads and Quality Analyst staff with providing mentoring, consulting, and training on topics outside the scope of department trainers. Complete department projects, reports on trends and metrics, and oversees the interaction between the staff, customers and other departments. Responsible for the daily activity of call center policies and procedures. Ensures quotas for service volume and timeliness are met. Utilizes authority for personnel actions and oversees most day-to-day operations of group. Compiles and parses analytical data to look for key metrics utilized for forecasting, scheduling and for individual agent statistics for feedback and training. Show less

Inbound Call Center Supervisor III

• May 2013 - Mar 2014

Inbound Call Center Agent

• Nov 2012 - May 2013

Lead Photographer

• Aug 2008 - Nov 2012

• Travelled in excess of 25,000 miles while photographing over 18,000 individuals in four months • Lead small teams of ≤3 individuals at locations to ensure quality assurance and speed. • Responsible for and submitted up to 20+ reports and memory cards at weeks end. • Handled the posing and control of groups containing up to 50+ people. Lab Assistant • Completed all aspects of the lab from lining up photographs to touch-ups to ripping and packaging for shipment. • Running and maintaining 3 Fuji Film mini labs. Photographer Duties • Learning current photograph packages and service items. • Helping with promotional events, school portrait shooting and posing, and other duties. • Work nights, travel extended and irregular hours and must be very flexible. Lead photographer Duties • All of the photographer duties plus, • Making initial contact with school administration. • Planning layout of photographer rig setup. • Determine scheduling of departure times. • Handle issues that arise during the course of the shoot. • Ensure photographer's rigs are set up correctly, do test shots, examine lighting, shadows, etc. • Fill out Lab reports and Event Overview forms concerning the event for future reference and proactive training. Show less

Apprentice

• Mar 2001 - Aug 2008

• Maintain confidentiality of personal information pertaining to income assistance. • Designed and built 2 networks and connected them together utilizing Virtual Private Networking. • Assisted in the creation of company payroll, billing, and collection activities. • Assisted in the design, installation, maintenance and repair of HVAC, plumbing fixtures, and potable water systems. • Maintain confidentiality of personal information pertaining to income assistance. • Designed and built 2 networks and connected them together utilizing Virtual Private Networking. • Assisted in the creation of company payroll, billing, and collection activities. • Assisted in the design, installation, maintenance and repair of HVAC, plumbing fixtures, and potable water systems.