Experience

Incenter Lender Services

• United States
• Financial Services
• 100 - 200 Employee

• IT Support Specialist

  • Sep 2018 - Present

  • Provide Tier I and Tier II customer service and technical support to end-users for hardware and software.• Install software on new or existing devices, in accordance with standard procedures.• Setting up network printers and network shares.• Imaging of computer units via IPV4.• Managing Data Center by working closely with the Server and Network team to resolve service issues.• Provide appropriate access to door access cards.• Assist in the set-up of new equipment and devices.• Maintaining inventory record and proper labeling of PCs and other equipment; interact with vendors.• Monitor and assist in resolving tickets assigned to Manila IT in Service now; escalate as necessary. Show less

• Process Analyst

  • Jul 2016 - Sep 2018

  • Review incoming loan file for data integrity.• Upload and index all loan documents in the proper category.• Review and analyzing of documents.• Email handling.