Deputy Commandant of Cadets/Acting Commandant

• Jun 2022 - Present

Patient Transporter

• Aug 2021 - May 2022

Patient Relations Representative

• May 2020 - Apr 2021

As a Patient Relations Representative and using my ability with soft skills I provide resources to patients and families for reporting and solving problems encountered with any aspect of the health care system. Participate in care conferences as a support person for family members, provide assistance in understanding, interpreting and organizing information for inquiry resolutions. Evaluate patient’s level of satisfaction with hospital experience through personal visitation, phone calls and survey feedback. Participating in committees related to family-centered care or service excellence. Accurately document and report accounts of problems and activities on behalf of patients/families. Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience. Work with nurse managers and directors of different departments to coordinate and facilitate solutions for patient recovery. Developed and coordinated a briefing for missing patient belongings to enhance recovery and lower hospital responsibility. Using Microsoft word, tweaked several forms and created proposals for the Emergency Departments missing items and control log.

Paramedic

• Feb 2010 - May 2020

As a New York City Paramedic I proudly worked for over twenty years at various hospitals within the City of New York to include some of its most multicultural and diverse inner city neighborhoods. Skills include Advanced Life Support with a demonstrated ability in patient and family advocacy, ability to balance strategic thinking with tactical implementation to achieve results in managing both controlled and austere conditions while maintaining the one on one or multiple patients needed to include treatments for medical emergencies or just listening in the mental health crisis or domestic dispute. Ability to communicate with physicians and patients, supervision of subordinate units and first responders for patient care, defacto supervisor in absence of supervision, electronic patient care reporting.

Soldier

• Jun 1997 - May 2020

Staff Sergeant05/2004-present As a Non Commissioned Officer it was my whole hearted acceptance and conviction to be responsible for the accountability, wellbeing, training, counseling, promotion and leadership of subordinate Sergeants and Soldiers no matter their sexual or gender orientation as well as foster a creative and supportive environment that would enhance unit cohesion and effectiveness. Led briefings and participated in Commander briefings to report and advise for personnel, training and planning as well as represent the Commander's intent to subordinate units. Maintained 100 percent accountability for all equipment and supplies issued as well as barracks assignment. It was with conviction and commitment that I served as a Team Leader/3-5 soldiers, Squad Leader/8-15 soldiers and 2-3 Sergeants, Platoon Sergeant/15-40 Soldiers and 5-8 Sergeants, 68W(medic) Coordinator; credentialing, and continuing education for all 68W soldiers, Training NCO; arranging schools monitoring of certifications for different military occupational specialties for the growth and promotion of Soldiers and NCO’s as well as develop and implement new training programs, Weapons Range NCOIC; trained, planned and executed for qualification of the unit leading to an unprecedented 100 percent qualification rate with new standards implemented and charged my subordinates to execute with guidance, and with no equipment or supplies organic to the unit. APFT NCOIC; trained planned and executed for physical fitness training and annual physical fitness test.

Staff Sergeant

• Jan 2011 - Jan 2012

Assistant Non Commissioned Officer in Charge; Troop Medical Clinic.In support of Operation Noble Eagle I served as the Assistant Non Commissioned Officer In Charge of uniformed personnel in the Troop Medical Clinic with all the capabilities of a medical practice. My soft skills abilities played a big role in my duties which included training, scheduling, counseling, general welfare, and guidance because the Army is just like any other work place. My clinic duties included maintaining and responsibility of equipment, registration, patient flow, communication with providers, main hospital, liaising with civilian leadership and the Drill Sergeants along with their superiors for the basic trainee population we served. While serving in this role I consolidated all scheduling of uniformed personnel, nursing and providers and enhanced the scheduling process itself so that it reflected the needs of the changing patient trends and enhanced clarity. Reinstated core competencies for my soldiers (68W/medics) so that they can add to their experience as well as contribute to the effectiveness of clinic operations. Conducted monthly counseling sessions as well as yearly evaluations to assess the soldier’s abilities, skills, and set goals. Enhanced ordering for items labeled critical so that they were always on hand and never running out which could cause a delay in patient care. Coordinated and facilitated communication between providers and personnel for care coordination. Assisted in urgent requests for appointments as well as assisting providers and schedulers in finding appropriate scheduling solutions. Periodically rewrote and added to the SOP where needed to reflect changing trends in the clinic. My soldiers and I were able to identify an undisclosed increase in revenue that had otherwise gone overlooked. This resulted in a positive impact on the revenue stream without impinging on the clinic budget.

Sergeant

• Jan 2003 - Feb 2004

Team leader and member of prisoner and personnel escort security detail for the 310th Military Police BN. Tended to the sick and injured of multinational forces, Iraqi nationals and Iraqi prisoners ensuring equal care was rendered to men and women not just in accordance with the International Committee for the Red Cross(ICRC) but with conviction and humanitarian expectations.

Part Time After School Staff

• Oct 2019 - Jan 2020

Mental Health Technician

• Aug 2014 - Jun 2015

Behavioral Health Technician, 09/2014-05/2015Worked in collaboration with case management leadership and case managers. Responsibilities included monitoring of clients in step down facilities and MICA facility. Performed bed checks, prepared meals, counted medication and recorded any issues or client complaints. Kept in communication with case managers in regard to clients conditions and actions. Assured clients took medication at the proper times and recorded in the medication log book. Maintained a positive environment and conversed with clients to facilitate and encourage conversation. This position also served as an internship to fulfill requirements towards my BS.