Experience

Universal Wireless Inc

• Telecommunications
• 1 - 100 Employee

• Sales Operations Analyst

  • Sep 2019 - Mar 2021

  Grand Rapids, Michigan, United States Responsible for building strong relationships and collaborating with the Sprint / T-Mobile Universal Wireless retail field team, leadership and teammates to empower the organization with high-quality data. Provides strategic insight to the executive leadership team specific to the business metrics. Manipulate and analyze data sets to filter insights from data and help provide high-level, balanced recommendations using creative, structured and analytical thinking. Perform analysis of… Show more Responsible for building strong relationships and collaborating with the Sprint / T-Mobile Universal Wireless retail field team, leadership and teammates to empower the organization with high-quality data. Provides strategic insight to the executive leadership team specific to the business metrics. Manipulate and analyze data sets to filter insights from data and help provide high-level, balanced recommendations using creative, structured and analytical thinking. Perform analysis of metrics, identify and analyze key trends, and regularly highlight performance issues and areas of improvement to increase revenue potential to the leadership team. Develop, define and update monthly and quarterly performance metrics that provide insight on key trends impacting business performance. Help automate data and analytic solutions, build and prototype dashboards to provide insights at scale. Continuously monitor data quality and integrity. Participate in meetings with leadership and other teams to review and discuss trends, issues and opportunities; explaining reports and presenting findings. Evaluate third-party solutions for appropriate sales operations functions. Show less



Arbor Financial Credit Union

• United States
• Banking
• 100 - 200 Employee

• Core Systems Data Analyst

  • Apr 2016 - Jul 2019

  Kalamazoo, Michigan, United States • Analyzed various internal and external data and provided specialized reports such as branch profitability, product profitability, budget performance, and cost control in order to monitor the financial and operational performance of the credit union • Provided product, service, department, branch, and other requested analysis to support decision-making • Processed fundamental analysis and recommendations for marketing promotion proposals, new products and service proposals to be used in… Show more • Analyzed various internal and external data and provided specialized reports such as branch profitability, product profitability, budget performance, and cost control in order to monitor the financial and operational performance of the credit union • Provided product, service, department, branch, and other requested analysis to support decision-making • Processed fundamental analysis and recommendations for marketing promotion proposals, new products and service proposals to be used in conjunction with Dynamic Messages • Up-to-date and comprehensive knowledge of the credit union's products and services • Leveraged numerous data and marketing reports to help the credit union's focus on member service and sales • Trained to begin implementing SQL Queries and functions into our daily workflow.

• Research and Development Specialist

  • Jul 2014 - Apr 2016

  Kalamazoo, Michigan Area • Helped develop strategic marketing plans, including analysis of customer segments, competitor analysis, business trends, and market opportunities • Assisted in content development and channel marketing activities such as web page content, email, direct mail, digital/print advertising, social media, and search engine marketing • Identified and developed effective promotional and sales tools and collateral marketing pieces and helped oversee their implementation • Initiated Credit… Show more • Helped develop strategic marketing plans, including analysis of customer segments, competitor analysis, business trends, and market opportunities • Assisted in content development and channel marketing activities such as web page content, email, direct mail, digital/print advertising, social media, and search engine marketing • Identified and developed effective promotional and sales tools and collateral marketing pieces and helped oversee their implementation • Initiated Credit Union wide sales force training and integrated customer education material in collaboration with product management, R&D and commercial teams



Best Buy

• Retail
• 700 & Above Employee

• Sales Operator

  • Mar 2008 - Mar 2013

  Battle Creek, Michigan • Drive profitable sales through the various channels: over the phone, store pick-ups, in store interactions • Determine the technology needs of the customer based on the hardware, accessories, connections, content, and services they may require. Facilitate calls from business customers and generate leads for Best Buy for business. • Contact customers daily on order status from the Awaiting Pick Up Report • Answer questions, resolve in-bound customer problems and issues, escalating to… Show more • Drive profitable sales through the various channels: over the phone, store pick-ups, in store interactions • Determine the technology needs of the customer based on the hardware, accessories, connections, content, and services they may require. Facilitate calls from business customers and generate leads for Best Buy for business. • Contact customers daily on order status from the Awaiting Pick Up Report • Answer questions, resolve in-bound customer problems and issues, escalating to management as necessary

• Sales Representative

  • Nov 2003 - Mar 2008

  Battle Creek, Michigan