Senior Casualty Adjuster

• Dec 2021 - Present

Account Manager

• Nov 2020 - Dec 2021

Customer Experience Executive

• Jul 2017 - Nov 2020

Enservio® blends digital technology with human expertise to provide risk–free solutions for the entire contents claims process. Insurance carriers rely on the Enservio platform and services to achieve the optimal business outcome for their contents programs, driving superior policyholder satisfaction and efficient workflow. Founded in 2004, we are headquartered in Needham, MA, with offices and professional staff across the U.S. For additional information, please visit the company's web site www.enservio.com or call 888.567.7557. Show less

Team Manager / Supervisor

• Dec 2014 - Jul 2017

Manage a team of 13 claims staff in Quincy MA. Our department & my team is responsible for claim creation, claim servicing, printing & distribution of claim checks and appropriate paperwork, as well as monitoring of subrogation requests, surcharge appeal responses, and many other claims based tasks. I also oversee the Arbella After Hours Program contact / claim creation group of 8 adjusters. Our department works on multiple claims platforms, and services claims in Massachusetts, Rhode Island, New Hampshire & Connecticut. Show less

Sr. Investigator-S.I.U.

• Oct 2011 - Dec 2014

Property / Casualty Claims Adjuster

• Apr 2008 - Sep 2011

- In Addition to the Functions as a Material Damages & PIP Claims handled the following: - Routine & Non Routine 1st & 3rd Party Bodily Injury & Uninsured / Underinsured Claims - Negotiate Settlements for Optional Bodily Injury Settlements with Attorneys and Claimants. - Assign & Review Surveillance to aid in negotiation with attorneys and claimants. - Assignment of Record Reviews / assigning experts to aid in negotiation. - As Troubleshooter assist all adjusters in overflow & maintaining current work managers. - Served as trainer / mentor for several new hires. Show less

Customer Solutions

• Jun 2006 - May 2007

Individual Life Insurance

• Apr 2005 - May 2006