Community support

• Dec 2020 - Present

Licensed Community Manager

• Mar 2019 - Dec 2020

Community Manager

• Sep 2018 - Feb 2019

Portfolio Community Association Manager

• Nov 2016 - Sep 2018

Licensed Community Association Manager

• Oct 2015 - Apr 2016

Lieutenant / Post Supervisor

• Sep 2010 - Sep 2015

Leads a team of security officers in providing a friendly, safe and secure place for people to reside. Interaction on a daily basis with Dell Webb employees, residents, and their guests.Administer all monthly training topics and exercises for all security officers.Review and approve all daily reports.Oversee all aspects of the scheduling of the security officers at post.Increased overall client, resident and guest satisfaction by improving customer interaction opportunities and phone etiquette.

Vice President of Club Operations / Regional Manager / General Manager

• Feb 2004 - Feb 2008

Oversee all aspects of two semi-private and one private golf course with combined annual revenue of $8.1 million. Recruited as General Manager and promoted to Regional Manager within 2 months.Increased net operating income (NOI) by $1,110,000 for the three clubs in the region over the last four years through new business development, organizational and cost management initiatives. Improved relations between club and membership by participating in monthly Club advisory board meetings, increased communications, and education.Worked with and provided direction to architects and superintendent during golf course renovation project. Prepared multi-year forecasts on possible new acquisitions using historical data, future trends, and new staffing plans.Provided onsite management and quality control to ensure projects met time lines and budget requirements through weekly staff meetings to review employee performance and financial performance of each department. Attended meetings with community developer on a monthly basis and formulated plans to increase membership sales.Prepared and facilitated budgets and business plans for three properties annually. Supervised a staff of approximately 150 employees.

General Manager

• Jan 2002 - Feb 2004

General Manager

• Dec 2000 - Jan 2002

Managed the operations of a semi-private facility with annual revenue of $1.3 million. Increased total operating revenue by 8% and decreased total operating expenses by 11%. Analyzed weekly and monthly financial results in comparison to budgets and projections. Continually evaluated golf course conditions with the Superintendent, and assisted in the selection of prioritizing maintenance items to be accomplished.Prepared annual budget and business plan. Supervised a staff of 35 employees.

Assistant General Manager

• May 2000 - Dec 2000

A private club facility with annual revenues of $3 million.

Assistant General Manager

• Dec 1998 - May 2000

A semi-private facility with annual revenue of $2.1 million.Liaison to members on matters of membership and club relations.Obtained competitive marketplace information to develop action plan to increase revenues for the facility. .Assisted in the development of the pricing strategy for the Club.Administered customer satisfaction survey program and used results to develop an action plan for the facility. Conducted monthly physical inventories and prepared monthly inventory reports.

Assistant Golf Professional

• May 1993 - Dec 1998