Eric Muhanda
Carrier Business Manager at China Telecom (Africa and Middle East) Ltd- Claim this Profile
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English Native or bilingual proficiency
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Swahili Native or bilingual proficiency
Topline Score
Bio
Credentials
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Digital Transformation 2023-Masterclass
UdemyAug, 2023- Sep, 2024 -
Establishing Your Leadership Brand
LinkedInSep, 2022- Sep, 2024 -
Pushing Past Your Prior Limits
LinkedInApr, 2022- Sep, 2024 -
Introduction to 5G
LinkedInApr, 2021- Sep, 2024 -
IoT Foundations: Fundamentals
LinkedInApr, 2021- Sep, 2024 -
Building Resilience as a Leader
LinkedInJan, 2021- Sep, 2024 -
Becoming an AI-First Product Leader
LinkedInDec, 2020- Sep, 2024 -
Foundations of The Fourth Industrial Revolution (Industry 4.0)
LinkedInNov, 2020- Sep, 2024 -
Smart Cities: Solving Urban Problems Using Technology
LinkedInNov, 2020- Sep, 2024 -
Smarter Cities: Using Data to Drive Urban Innovation
LinkedInNov, 2020- Sep, 2024 -
Building Your Visibility as a Leader
LinkedInOct, 2020- Sep, 2024 -
Communicating with Confidence
LinkedInOct, 2020- Sep, 2024 -
Everything as a Service (XaaS) is the Future of Business
LinkedInOct, 2020- Sep, 2024 -
Artificial Intelligence Tools and Concepts
LinkedInSep, 2020- Sep, 2024 -
Embracing Unexpected Change
LinkedInSep, 2020- Sep, 2024 -
Jodi Glickman on Pitching Yourself
LinkedInSep, 2020- Sep, 2024 -
Leading like a Futurist
LinkedInSep, 2020- Sep, 2024 -
The Six Morning Habits of High Performers
LinkedInSep, 2020- Sep, 2024 -
Alibaba Cloud Associate - Cloud Computing
Alibaba CloudMay, 2021- Sep, 2024 -
Huawei Cloud Services
Huawei
Experience
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China Telecom (Africa and Middle East) Ltd
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United Arab Emirates
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Telecommunications
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1 - 100 Employee
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Carrier Business Manager
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Jan 2017 - Present
► Oversees the development of Sales strategy, business development, and network expansion for China Telecom (Africa & Middle East) Limited in the Eastern Africa region. ► Acts as the key company liaison to develop one-to-one solid long-term relationships with key decision-makers/ influencers up to C Level for carriers,mobile operators and internet service providers in the region. ► Built and expanded business networks and partnerships with telecommunication carriers & ISPs in Eastern Africa. ► Conducts negotiation of commercial contracts, and orders and delivers revenue quota, meets and exceeds the agreed sales targets. Show less
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Safaricom PLC
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Telecommunications
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1 - 100 Employee
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Account Relationship Manager - Capacity & IP
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Aug 2013 - Dec 2016
► Enhanced business relationships with carriers, mobile operators, and other communication service providers in East Africa.► Spearheaded Wholesale business development and sales activities in East Africa.► Created and grew carriers, mobile operators, and other communication service providers, sales pipelines for both terrestrial and submarine network resources, especially on TEAMs cable.► Developed the business of infrastructure and transmission capacities for wholesale partners and customers, both local & international.►Managed Key Carrier Accounts such as Liquid Telecom, Wananchi Group, Airtel Kenya, Telkom Kenya, Tanzania Telecommunications Company Limited, Bandwidth & Cloud Services, Jamii Telecommunications Limited, Frontier Optical Networks, MTN Business, Airtel Uganda, Roke Telkom, Ethiotel, MTN South Sudan, Airtel Rwanda, Fibrecom Zambia. Show less
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Retail Stock Controller
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Dec 2009 - Jul 2013
► Coordinated stock movement within various Retail Stores to achieve 100% operational efficiency in stock management.► Conducted training to retail center staff on new products, services, and business processes.► Provided technical backend support to customer-facing staff on escalation.► Organized and coordinated after-sales services processes for all customer devices.
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Retail Center Agent
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Jun 2008 - Nov 2009
► Collaborated with other departments to implement structures for customer registration, Sales, billing, collection, and after-sales processes.► Organized successful go-to-market sales strategies to promote and sell Safaricom products to customers outside the retail centers.► Provided front-end customer service solutions to both prepaid and postpaid customers.► Consistently met and surpassed sales targets and customer delight index.
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Flashcom Limited, Kenya
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Kenya
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Telecommunications
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1 - 100 Employee
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Business Sales Executive
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Jul 2007 - May 2008
► Generated and maximized revenue through the selling of products and services in my assigned sector ► Developed action plans aimed at achieving sales and revenue targets in consultation with the Head of Corporate. ► Generated and maximized revenue through the selling of products and services in my assigned sector ► Developed action plans aimed at achieving sales and revenue targets in consultation with the Head of Corporate.
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Computer Studies Instructor
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Aug 2006 - Jul 2007
► Taught basic computer skills and applications such as Microsoft Word | Microsoft Excel | Microsoft PowerPoint ► Taught basic computer skills and applications such as Microsoft Word | Microsoft Excel | Microsoft PowerPoint
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Education
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2002 - 2006
Moi University
Bachelor of Education, (Technology Education) -
2011 - 2012
Kenya Institute of Management
Other, Strategic Purchasing & Supplies Management -
2023 - 2023
Strathmore Business School (SBS)
New Managers Leadership Programme, Business Administration and Management, General
Community
