Experience

ClearChecks

• Human Resources Services
• 1 - 100 Employee

• Customer Service Lead

  • Jan 2022 - Present

  https://www.clearchecks.com support@clearchecks.com 800-942-1366 https://www.clearchecks.com support@clearchecks.com 800-942-1366



First Advantage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Care Representative (Level 2 Technical Support)

  • Mar 2012 - Dec 2021

  • Resolved background and drug testing product and service issues by providing technical support, client training, background or credit report interpretation, and contacting various sources on behalf of the client • Consistently delivered quality by achieving and maintaining 100% QA scores • Acted as point of contact and resolved Adecco escalated issues • Provided information security through contact validation and adherence to information security laws under the Fair Credit Reporting Act (FCRA) as well as individual client information security guidelines • Utilized Siebel and JIRA to track client issues and second level internal support for colleagues • Points of contact included: courts, drug testing collection sites and labs, report subjects, and utilized government website to research I-9 issues Adecco Custom Match Rollout Project • Worked with cross-functional teams to achieve client satisfaction by resolving issues concerning their new system and its interaction with First Advantage • Created the processes and procedures for registering international manual searches • Integrated new client data entry system into existing First Advantage process and trained support team on working with the client’s new requirements MVR Certification Restructure Project • Brought entire process into a single office location in Charlotte and became the main contact for handling certification forms • Streamlined certification procedures resulting in a total turnaround time reduction to clients by 33% Tools Used: InContact, Siebel, Confluence, JIRA, Custom Match, WinESP, Right Now Web, Citrix, CustX, Enterprise Advantage, Contractor Advantage, Fax2Mail, Windows and Microsoft Office Suite. Show less



LexisNexis Risk Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Investigative Researcher - Retail Theft Contributory Database

  • Aug 2010 - Feb 2012

  • Researched investigative database by identifying a subject through developing social security numbers, addresses, date of birth, etc. Ordered public court record information • Compiled information into report format for each client • Maintained database through proactive and reactive requests for documentation • Spearheaded a unique project which increased database entry contribution contractual compliance for Marshall's & TJ Maxx • Established a relationship with each regional client contact and handled any issues regarding requests for admission statements • Succeeded in achieving compliance from 84% to 96% Show less



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Department Manager (Guest Services)

  • Oct 2009 - Jul 2010

  • Handled Cash Office duties by counting all store registers, preparing daily bank deposit and balancing the safe ($30,000 - $50,000 daily including petty cash and deposits) • Performed supervisory duties for the customer service department including resolving customer concerns and requests, and managing team schedules for shifts and breaks • Cross-trained to cover team member breaks and lunches in other areas of the store; including the Guest Service Desk, Cashiers, Restaurant, Starbucks, and Pharmacy Technician Show less



Dyson

• Household Appliance Manufacturing
• 1 - 100 Employee

• Territory Sales Manager

  • Oct 2007 - Sep 2009

  • Drove Dyson product sales within a designated territory by analyzing store data and collaborating with client District Training Managers to develop field initiatives to drive incremental sales at the store level. • Executed merchandising within a designated territory through retail stores with proper point of purchase materials and creating in-store displays and end caps o Created Sears grand opening store display that received company-wide recognition. This store became the most profitable sears in the district • Leveraged presence in the store to achieve large-scale training initiatives • Increased overall awareness and sales of Dyson products through in-store demonstrations for shoppers • Responsible for signing new independent vacuum dealers as Dyson retail outlets and authorized warranty repair centers Show less