Eric Michaels
Information Technology Technician at Stellar Innovations & Solutions, Inc.- Claim this Profile
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Bio
Experience
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Stellar Innovations & Solutions, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Technician
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Aug 2022 - Present
• Provided equipment for customers (Laptops, docking stations) and pertaining equipment to support Air Force mission needs. • Updated and queried databases for equipment, equipment hand receipts, and equipment manifests • Performed troubleshooting and troubleshooting procedures for computer related issues (Audio functionality, drivers, BIOS, etc.) • Facilitated equipment moves and ensured that inventories were stocked (Toner, Laptops, Desktop Computers, DVDRW Drives, etc.) • Imaged Computers to wipe previous data and reuse equipment for new customers. • Communicated with customers via answering phones and ADPE email inbox to ensure customer needs were met. Show less
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Walmart
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United States
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Retail
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700 & Above Employee
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Overnight Stocking Associate
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Aug 2021 - Aug 2022
• Provided customer assistance to customers looking for specific merchandise • Coordinated and maintained workflow and stocking procedures for merchandise across all store departments • Stocked all departments across the store • Maintained a log of all products in store for logistical purposes. • Led and coordinated small teams to ensure departments were fully stocked in a timely manner • Communicated and used problem solving to ensure clear, concise, and consistent day to day management between different teams. Show less
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Ohio National Guard - The Adjutant General's Department of Ohio
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United States
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Armed Forces
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400 - 500 Employee
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Computer Specialist
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Sep 2020 - Sep 2021
• Maintained, processed, performed troubleshooting procedures, and system checks on military computer systems, databases, and operations for the 1137th Signal Company. • Addressed performance issues and implemented recovery procedures. • Provided user assistance with network connectivity • Consulted with other users on the installation and use of software applications. • Utilized tools and analysis to create quality assurance reports for senior leaders and staff. • Managed accounts on Windows-based platforms. • Conducted annual training to stay current with certifications. Show less
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Signals Intelligence Analyst
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Nov 2015 - Sep 2020
• Trained with the Army and the National Security Agency (NSA) to develop and maintain an Analyst Skillset. • Utilized Microsoft Excel, Microsoft PowerPoint, and other more classified programs to analyze and disseminate intelligence products. • Collected data on signals emitted by equipment across the battlespace including phones, radios, and radars associated with targets, weaponry, and vehicles. • Formatted data gathered into actionable products. • Managed classified databases, databanks, and data suppositories. • Managed theatre collection assets by refocusing exploitation priorities to understand enemy intentions within the battlespace. • Acted as the Liaison within the larger intelligence community for the CJTF-OIR during 2018 deployment to Camp Arifjan, Kuwait. • Coordinated and led efforts to create intelligence products that were clear and easy to understand from a leadership perspective. • Briefed high-level leadership on actionable products, gave my professional opinion on what these products mean, and acted upon the leadership’s final decision according to those products. Show less
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Little Ceasars Pizza
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Hamilton Ohio
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Employee
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Mar 2013 - Nov 2015
• Served customers with the correct, complete order within a timely manner. • Prepared high-quality products consistently by following store recipes and procedures. • Managed the sauce preparation station, sheet out table, dress table, and cut table to ensure timely, effective completion of product. • Ensured that all food products were kept fresh. • Cleaned and organized workstations and assigned areas to maintain health and sanitation standards. • Assisted with outside advertising endeavors. • Practiced machine safety procedures. Show less
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Walmart
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United States
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Retail
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700 & Above Employee
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Walmart Mod Team Associate
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May 2014 - Sep 2014
• Reorganized and helped improve store for a new re-opening. • Rebuilt shelf arrangements and merchandise displays. • Dismantled, constructed, and attached shelf fixtures. • Stocked merchandise on new shelf structures and in freezer areas. • Lifted and moved supplies across departments. • Cleaned departments, swept floors, and painted walls. • Set up advertising displays and decorations outside. • Completed employee computer-based training. • Operated cash register and processed payments. • Transported garden supplies and purchases to customer cars. • Aided customers and answered customer questions. • Stocked garden center merchandise. • Maintained a clean and organized work environment Show less
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Education
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Miami University
Computer Science -
University of Maryland Global Campus
Bachelors Degree, Cyber Security -
Hamilton High School
High School Diploma