Eric Michaels

Information Technology Technician at Stellar Innovations & Solutions, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Hamilton, Ohio, United States, US

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Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Technician
      • Aug 2022 - Present

      • Provided equipment for customers (Laptops, docking stations) and pertaining equipment to support Air Force mission needs. • Updated and queried databases for equipment, equipment hand receipts, and equipment manifests • Performed troubleshooting and troubleshooting procedures for computer related issues (Audio functionality, drivers, BIOS, etc.) • Facilitated equipment moves and ensured that inventories were stocked (Toner, Laptops, Desktop Computers, DVDRW Drives, etc.) • Imaged Computers to wipe previous data and reuse equipment for new customers. • Communicated with customers via answering phones and ADPE email inbox to ensure customer needs were met. Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Overnight Stocking Associate
      • Aug 2021 - Aug 2022

      • Provided customer assistance to customers looking for specific merchandise • Coordinated and maintained workflow and stocking procedures for merchandise across all store departments • Stocked all departments across the store • Maintained a log of all products in store for logistical purposes. • Led and coordinated small teams to ensure departments were fully stocked in a timely manner • Communicated and used problem solving to ensure clear, concise, and consistent day to day management between different teams. Show less

    • United States
    • Armed Forces
    • 400 - 500 Employee
    • Computer Specialist
      • Sep 2020 - Sep 2021

      • Maintained, processed, performed troubleshooting procedures, and system checks on military computer systems, databases, and operations for the 1137th Signal Company. • Addressed performance issues and implemented recovery procedures. • Provided user assistance with network connectivity • Consulted with other users on the installation and use of software applications. • Utilized tools and analysis to create quality assurance reports for senior leaders and staff. • Managed accounts on Windows-based platforms. • Conducted annual training to stay current with certifications. Show less

    • United States
    • Armed Forces
    • 700 & Above Employee
    • Signals Intelligence Analyst
      • Nov 2015 - Sep 2020

      • Trained with the Army and the National Security Agency (NSA) to develop and maintain an Analyst Skillset. • Utilized Microsoft Excel, Microsoft PowerPoint, and other more classified programs to analyze and disseminate intelligence products. • Collected data on signals emitted by equipment across the battlespace including phones, radios, and radars associated with targets, weaponry, and vehicles. • Formatted data gathered into actionable products. • Managed classified databases, databanks, and data suppositories. • Managed theatre collection assets by refocusing exploitation priorities to understand enemy intentions within the battlespace. • Acted as the Liaison within the larger intelligence community for the CJTF-OIR during 2018 deployment to Camp Arifjan, Kuwait. • Coordinated and led efforts to create intelligence products that were clear and easy to understand from a leadership perspective. • Briefed high-level leadership on actionable products, gave my professional opinion on what these products mean, and acted upon the leadership’s final decision according to those products. Show less

    • Employee
      • Mar 2013 - Nov 2015

      • Served customers with the correct, complete order within a timely manner. • Prepared high-quality products consistently by following store recipes and procedures. • Managed the sauce preparation station, sheet out table, dress table, and cut table to ensure timely, effective completion of product. • Ensured that all food products were kept fresh. • Cleaned and organized workstations and assigned areas to maintain health and sanitation standards. • Assisted with outside advertising endeavors. • Practiced machine safety procedures. Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Walmart Mod Team Associate
      • May 2014 - Sep 2014

      • Reorganized and helped improve store for a new re-opening. • Rebuilt shelf arrangements and merchandise displays. • Dismantled, constructed, and attached shelf fixtures. • Stocked merchandise on new shelf structures and in freezer areas. • Lifted and moved supplies across departments. • Cleaned departments, swept floors, and painted walls. • Set up advertising displays and decorations outside. • Completed employee computer-based training. • Operated cash register and processed payments. • Transported garden supplies and purchases to customer cars. • Aided customers and answered customer questions. • Stocked garden center merchandise. • Maintained a clean and organized work environment Show less

Education

  • Miami University
    Computer Science
    2020 - 2024
  • University of Maryland Global Campus
    Bachelors Degree, Cyber Security
    2018 - 2020
  • Hamilton High School
    High School Diploma
    2010 - 2013

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