Highschool Student Monitor

• Apr 2022 - Present

Trademark Services - Sales and Consultancy

• Apr 2022 - Present

o Respond to trademark service requests of potential clients by presenting and selling our services that best fit their needs.o Establish and develop positive business relationships with potential clients through timely and reactive communication and videoconference meetings.o Continue to provide customer service and Intellectual Property consultation to clients in English and Spanish via email, telephone, and livechat.

Intellectual Property Consultant

• Jan 2019 - Apr 2022

o Provide customer service and Intellectual Property consultation to clients in English and Spanish via email, telephone, and livechat.o Coordinate with local attorneys and clients in more than 180 jurisdictions around the world, monitoring the execution of the varied trademark services that we offer.o Focus on high-quality client care in the form of accurate and timely responses and tailored solutions to clients' requests and trademark issues.

RYT 200 Yoga Instructor

• May 2018 - Dec 2018

Trained under Johnny Nasello in alignment style hatha/vinyasa/krama. Taught at: o Ananda Yoga and Detox Center o Sunset Hill Resort o The Yoga Retreat o Siam Yoga Healing Center Trained under Johnny Nasello in alignment style hatha/vinyasa/krama. Taught at: o Ananda Yoga and Detox Center o Sunset Hill Resort o The Yoga Retreat o Siam Yoga Healing Center

Entrepreneur

• Mar 2017 - Sep 2017

o Established through research and experimentation the brewing process and ingredients profiles for two kombucha flavors. Sold first 40 liters immediately with requests for more. o Operated as a one-man-team as marketer, R&D, brewer, sales-person, distributor and customer service rep. o Established through research and experimentation the brewing process and ingredients profiles for two kombucha flavors. Sold first 40 liters immediately with requests for more. o Operated as a one-man-team as marketer, R&D, brewer, sales-person, distributor and customer service rep.

Key Account Manager - Universities

• Apr 2016 - Apr 2017

o Provided consultation and needs assessment to over 40 key University accounts regarding legal online platforms, tax and accounting software, and Thomson Reuters' editorial publications. o Over-performed regularly with new sales and renewals achieving an average of approximately $45,000 per month - surpassed quotas by 150% during first two months. o Realized direct sales during demonstrations of Thomson Reuters products to University Deans, Program and Library Directors. o Handled all post-sales customer service needs of Universities working directly with internal areas such as finance, technical support, collections department, product managers, and editorial and legal staff. o Experienced in the use of the CRM system Salesforce including the management of client portfolios, sales opportunities, view construction, case creation, etc. o Executed all aforementioned tasks in Spanish; learning advanced legal jargon and communicating with clients in person, over the phone and by email. Show less

Intellectual Property Team Leader

• Dec 2015 - Mar 2016

o Managed a four-person team of sales and customer service account managers in charge of the registration of international trademarks.o Provided feedback, motivation and acknowledgment of individual and team successes while implementing strategies and plans to assure staff loyalty and job satisfaction.o Collaborated in the recruitment processes in order to fill available positions while also providing performance reviews to current account managers.

Senior Intellectual Property Account Manager

• Jan 2015 - Dec 2015

o Managed the trademark portfolios of the VIP clients focusing on sales, satisfaction and retention.o Trained and coached daily all new recruits in their job functions and responsibilities, monitoring their client interactions to ensure quality and standards.o Assisted and participated in Directors’ meetings aimed to diagnose area issues, present corresponding solutions, and analyze sales and customer loyalty figures.

International Trademarks Account Manager

• Jul 2014 - Jan 2015

o Provided customer service and Intellectual Property advice to clients in English and Spanish via email, telephone, and livechat.o Managed a portfolio of over 1,000 trademarks (300+ clients) with up to a value of US$400K of gross revenue.o Coordinated with local attorneys and clients in more than 190 countries and territories, monitoring the execution of varied trademark services and their deadlines.

Client Service Professional

• Jan 2014 - May 2014

o Answer all incoming calls, directing them to the right tax professional or making appointments as requested. o Made outgoing calls in order to set appointments, confirm appointments and make thank-you calls. o Greeted, checked in, assisted and directed clients to the proper tax professional. o Experience using a schedule based appointment manager and a client management POS system. o Answer all incoming calls, directing them to the right tax professional or making appointments as requested. o Made outgoing calls in order to set appointments, confirm appointments and make thank-you calls. o Greeted, checked in, assisted and directed clients to the proper tax professional. o Experience using a schedule based appointment manager and a client management POS system.

English Instructor

• Jan 2013 - Jan 2014

o Instructed international students with English skills; class size varied from 10 to 18 students. o Planned and developed curriculum to enhance the students’ understanding of the language and culture. o Accommodated the needs of a diverse classroom across age and nationality. o Monitored performance metrics to help each student succeed and grow. o Instructed international students with English skills; class size varied from 10 to 18 students. o Planned and developed curriculum to enhance the students’ understanding of the language and culture. o Accommodated the needs of a diverse classroom across age and nationality. o Monitored performance metrics to help each student succeed and grow.

Marketing Intern

• Dec 2011 - Nov 2012

o Managed the Go Realtor Group's social media from Facebook to Zillow. o Staged homes for sale by moving furnishings and assisting in the decoration. o Greeted guests and provided a welcoming atmosphere during open houses including a month of working at the Street of Dreams. o Managed the Go Realtor Group's social media from Facebook to Zillow. o Staged homes for sale by moving furnishings and assisting in the decoration. o Greeted guests and provided a welcoming atmosphere during open houses including a month of working at the Street of Dreams.

English Language and Cultural Assistant

• Oct 2009 - Jun 2011

o Taught English to Spanish students ages 12 to 18 of varying skill levels. o Provided private lessons to bilingual teachers and private students. o Aided other teachers in creating a fun and educational environment for learning. o Collaborated with staff to develop and grow the teaching programs including an English blog with interactive media. o Taught English to Spanish students ages 12 to 18 of varying skill levels. o Provided private lessons to bilingual teachers and private students. o Aided other teachers in creating a fun and educational environment for learning. o Collaborated with staff to develop and grow the teaching programs including an English blog with interactive media.