Eric McMurray
Credit Reporting Analyst at State Farm Bank, F.S.B.- Claim this Profile
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Bio
Credentials
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Digital Literacy Foundations
State Farm ®Apr, 2021- Oct, 2024
Experience
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State Farm Bank, F.S.B.
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United States
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Banking
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1 - 100 Employee
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Credit Reporting Analyst
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Aug 2018 - Present
Bank Business Analyst in the Credit Reporting Team for State Farm Bank. Responsibilities include researching and responding to both direct and indirect credit disputes for credit cards, deposit, and loan accounts.
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Investigator - BSA/AML
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Feb 2018 - Aug 2018
Investigator for Bank Secrecy Act and Anti-Money Laundering department with State Farm Bank. Responsibilities included investigating transactions to ensure that the funds involved were not being laundered.
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Team Lead - Financial Card Disputes
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Jun 2014 - Feb 2018
Team Lead Worker for Credit Card Disputes Team for State Farm Bank. Responsibilities included handling escalated phone calls, training new team members, assignment of daily work, daily accounting functions, and working various monthly reports and audits. During this time I served on a team to transition from the Metro to Metro2 credit reporting system.
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Financial Card Chargeback Specialist
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Nov 2006 - Jun 2014
Chargeback Dispute Specialist for Credit Card Transactional Disputes with State Farm Bank. Responsibilities included processing chargebacks for transactional disputes and fraudulent transactions. Would work directly with customers to get information needed to ensure that disputes were won and money recovered from the merchant.
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Bank Operations Specialist
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Aug 2004 - Nov 2006
Bank Operations Specialist with State Farm Bank. Responsibilities included opening and closing bank accounts, making sure all account documentation was correctly filled out, and completing customer requests including but not limited to check requests, money transfers, and research requests.
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Customer Service Representative
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Mar 2002 - Aug 2004
Customer Service Representative with the Bank Response Center for State Farm Bank. Responsibilities included assisting customer with banking requests and maintenance to their bank accounts, along with assisting State Farm Agents with loan applications.
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Education
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1997 - 1999
Heartland Community College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Community
