Experience

Yazoo Brewing

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Bartender

  • Sep 2017 - Present



Madera Cafe

• Assistant Manager

  • Aug 2017 - Present



The Hutton Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Director of Guest Experience

  • Nov 2016 - Aug 2017



SoBro Guest House

• Assistant General Manager

  • Jun 2016 - Nov 2016



The Hutton Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Dec 2015 - Jun 2016

• Front Desk Supervisor

  • Feb 2014 - Jan 2016



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Supervisor

  • Feb 2013 - Dec 2013

  • Responsible for training front desk agents and implementing new strategies to better serve our guests • Excelled at guest conflict resolution • Helped to raise the GEI score from a 5.92 to a 7.8 • Responsible for training front desk agents and implementing new strategies to better serve our guests • Excelled at guest conflict resolution • Helped to raise the GEI score from a 5.92 to a 7.8



Hampton Inn and Suites

• Front Desk Agent

  • Oct 2012 - Feb 2013

  • Trained in Night Audit my first month on the job • Achieved two perfect signature phone shops • In charge of tax exempt reports and advanced payment processing • Trained in Night Audit my first month on the job • Achieved two perfect signature phone shops • In charge of tax exempt reports and advanced payment processing



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Assistant

  • Nov 2009 - Oct 2012

  • Worked in a high volume branch with close interaction with customers and fellow employees • Was selected as one of seven employees to transfer to New York • Promoted in my first year during temporary transfer • Worked in a high volume branch with close interaction with customers and fellow employees • Was selected as one of seven employees to transfer to New York • Promoted in my first year during temporary transfer



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Bellman

  • Mar 2007 - Jul 2009

  • Assisted front desk and valet with escorting guests to their rooms and acquainting them with the amenities of the hotel and surrounding area • Worked diligently to create a positive first impression and warm welcome for guests • Assisted front desk and valet with escorting guests to their rooms and acquainting them with the amenities of the hotel and surrounding area • Worked diligently to create a positive first impression and warm welcome for guests



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Front Desk Agent

  • Mar 2006 - Dec 2006

  • Assisted guests with check-in and check-out at the largest hotel on Disney property • Handled special requests and assumed responsibility for the supervisors • Assisted guests with check-in and check-out at the largest hotel on Disney property • Handled special requests and assumed responsibility for the supervisors