Experience

OvationCXM

• United States
• Software Development
• 100 - 200 Employee

• Remote Support Engineer

  • Aug 2022 - Present



NeTech Solutions

• United States

• Owner

  • Aug 2015 - Oct 2022



Support.com

• IT Services and IT Consulting
• 500 - 600 Employee

• Remote Support Technician

  • Jan 2015 - Oct 2022

  Provide in scope support for Comcast Wireless home Internet and related equipment. Utilization of remote tech support tools including: Ninjato remote connection tool Einstein KnowledgeBase Comcast RDS remote router management tool. Working knowledge of Avaya phone management system and One CTI transfer tools and status management. Provided tier 2 troubleshooting of wireless gateway/WLAN connectivity and security including: Router provisioning Port forwarding MAC Filtering Use of DMZ for diagnosis Provided tier 1 troubleshooting of connectivity issues for: Windows (8.1, 8, 7, Vista, XP) MAC OSX Android IOS Show less



White Mountain Regional Medical Center

• Springerville, Arizona

• Cna

  • May 2011 - Feb 2014

  Assisted nursing staff with procedures, monitoring and recording of patient vital signs, use of electronic chatting methods to record patient information. Assisted nursing staff with procedures, monitoring and recording of patient vital signs, use of electronic chatting methods to record patient information.