Experience

Waldorf Astoria New York

• United States
• Leasing Real Estate
• 100 - 200 Employee

• General Manager

  • 1994 - Present

  Statistics:  1413 Keys  Core Markets: 24.96% Group, 33.72% Business Travel, 41.32% Leisure  Market Share: Consistently ranked either #1 or #2 out of 7 Competitors Achievements:  Capital Investment: Oversight of an Annual Investment Plan ranging between $25 - $60MM.  Labor Relations: Execution of a comprehensive Labor Plan, effectively redefining the operating format of our key Operating Departments. Benefits include significant gains in Departmental Profitability and increased Customer satisfaction, by streamlining service delivery systems.  Customer Service: The Waldorf Towers consistently ranks at or near the top of our Company’s Luxury Brands in Loyalty, Service and Accommodations. The Waldorf=Astoria ranked in the top quartile in Catering Group Events Loyalty in 2011 in the Waldorf Collection/Americas. Individual / Team Recognition:  2011 Connie Award, the highest honor given by Hilton Worldwide for superior Operating Performance  2011 Lifetime Excellence Award by FTA Hospitality Awards for Excellence  2011 Platinum Partner Award winner of Incentive Magazine  2010 Corporate & Incentive Travel Magazine’s Award of Excellence Winner  2010 - Paragon Winner by the readers of Corporate Meetings & Incentives Travel  2008 Pinnacle Award Winner



The Hilton at Short Hills

• General Manager, Pre-Opening

  • 1987 - 1994

  Awards  One of six hotels in North America to receive the AAA Five Diamond Award for both Lodging and Dining: the only property in New York Metropolitan area to receive the AAA Five Diamond Lodging Award for Lodging: 1990-1994  “4 Stars” – The Dining Room, New York Times – Highest Rating  Recipient of the Chairman’s Quality Award 1992-1993  Recognized as the Best Culinary Team and Best Food and Beverage Service Team for Hilton Hotels Corporation, 1992. Awards  One of six hotels in North America to receive the AAA Five Diamond Award for both Lodging and Dining: the only property in New York Metropolitan area to receive the AAA Five Diamond Lodging Award for Lodging: 1990-1994  “4 Stars” – The Dining Room, New York Times – Highest Rating  Recipient of the Chairman’s Quality Award 1992-1993  Recognized as the Best Culinary Team and Best Food and Beverage Service Team for Hilton Hotels Corporation, 1992.



Chicago Hilton and Towers

• Resident Manager, Pre-Opening

  • 1984 - 1987

  Reopened this landmark hotel, repositioning it as one of the premier group hotels in the country. Reopened this landmark hotel, repositioning it as one of the premier group hotels in the country.


Hilton at Walt Disney World Village
• Resident Manager, Pre-Opening

  • 1983 - 1984


HILTON HOTELS CORPORATION

• Norfolk Island
• Hospitality
• 1 - 100 Employee

• OTHER ROLES

  • 1972 - 1977

  Executive Assistant Manager – Rooms Division Director of Catering Director of Banquets and Meeting Services Director of Purchasing Manager – Rooftop Restaurant Manager – Casual Dining Restaurant Executive Assistant Manager – Rooms Division Director of Catering Director of Banquets and Meeting Services Director of Purchasing Manager – Rooftop Restaurant Manager – Casual Dining Restaurant