Experience

LaBelle Management

• Hospitality
• 1 - 100 Employee

• Guest Relations Specialist

  • Apr 2018 - Present

  Customer Satisfaction (Guest Feedback, Social Media Review).Financial Performance (Up selling, Room Revenue, Operation Auditing).Showing Initiative, Problem Solving, Staff Training, Team Leading.Manages and motivates the Front Office team in order to provide a high standard of service for customers.Welcomes guests and fosters customer loyalty through his/her friendly manner.Develops high quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.Oversee and supervises guest arrivals and departures with the front office executive and duty managers.Provide high level of customer service and maintain a high profile in the day to day front office operations.Ensure that personalized service is offered to each and every guest.Ensures that the pricing policy and internal audit procedures are duly applied. Supervises the management of debtors, group and individual guest invoicing and cash operations. Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.Prepare monthly and daily revenue report and circulate to all HOD's.Prepare Room revenue and occupancy forecast take action on rate strategies.Is involved in recruitment of new team members for front office.Integrates and trains employees, providing support for skills development.Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.Ensures that the workplace remains clean and tidyEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.



Trump Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Staff

  • Apr 2017 - Apr 2018

  Answer phones and operate a switchboard.Route calls to specific people.Answer inquiries about company.Greet visitors warmly and make sure they are comfortable.Call persons waiting for visitor and book them a room to meet in.Schedule meetings and conference rooms.Make coffee and set out food.Ensure reception area is tidy.Coordinate mail flow in and out of office.Coordinate office activities.Handle phone calls from people calling in sick.Gather personal and insurance information.Hand out employee applications.Arrange appointments.Cash out people when necessary.Validate parking tickets.Give visitors badges and direct them to where they can sign in.Issue parking passes.Send email and faxes.Collect and distribute parcels and other mail.Perform basic bookkeeping, filing, and clerical duties.Prepare travel vouchers.Take and relay messages.Update appointment calendars.Schedule follow-up appointments.



Azul Brazilian airlines | 1~844~313~4734 | Phone number

• International Flight Attendant

  • Mar 2016 - Apr 2017

  Attend preflight briefings on details of the flightEnsure that adequate supplies of refreshments and emergency equipment are on boardAssist in cleaning the cabin between flightsDemonstrate the use of safety and emergency equipmentEnsure all passengers have seatbelts fastened and ensure other safety requirements are metServe, and sometimes sell, beverages, meals, or snacksTake care of passengers’ needs, particularly those with special needsReassure passengers during flight, such as when the aircraft hits turbulenceAdminister first aid to passengers or coordinate first aid efforts, when neededDirect passengers in case of emergency



Victory Business Hotel

• Brazil
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jan 2015 - Mar 2016

  Answer phones and operate a switchboard.Route calls to specific people.Answer inquiries about company.Greet visitors warmly and make sure they are comfortable.Call persons waiting for visitor and book them a room to meet in.Schedule meetings and conference rooms.Make coffee and set out food.Ensure reception area is tidy.Coordinate mail flow in and out of office.Coordinate office activities.Handle phone calls from people calling in sick.Gather personal and insurance information.Hand out employee applications.Arrange appointments.Cash out people when necessary.Validate parking tickets.Give visitors badges and direct them to where they can sign in.Issue parking passes.Send email and faxes.Collect and distribute parcels and other mail.Perform basic bookkeeping, filing, and clerical duties.Prepare travel vouchers.Take and relay messages.Update appointment calendars.Schedule follow-up appointments