Eric Liang
IDC Engineer at China Telecom Global- Claim this Profile
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Bio
Credentials
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ITIL® Foundation Certificate in IT Service Management (ITIL 4)
AXELOS Global Best PracticeJun, 2022- Sep, 2024 -
EXIN EPI Certified Data Centre Specialist (CDCS)
EXINJul, 2023- Sep, 2024 -
CompTIA Security+ Certification
CompTIAJan, 2020- Sep, 2024 -
EXIN EPI Certified Data Centre Professional (CDCP)
EXINMar, 2022- Sep, 2024 -
AWS Certified Solutions Architect – Associate (SAA)
Amazon Web Services (AWS)Jul, 2020- Sep, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CiscoAug, 2019- Sep, 2024
Experience
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China Telecom Global
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Hong Kong
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Telecommunications
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300 - 400 Employee
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IDC Engineer
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Oct 2021 - Present
• Leading data center operation team to maintain our service level. • IDC project delivery to the customer including rack, power, cabling, and patching. • Coordinate with IDC vendor to fulfill the post-sale service requirement of customers such as drill, site audit. • Responsible for liaison and management with global customers on data center post-sale service. • Vendor performance management for the routine facility maintenance tasks. • Service review and site audit with customers, provide recommendations for improvement. • System administrator of Data Center Infrastructure Management (DCIM) system, cooperate with vendors to ensure the system robustness and network security. • Work with vendors, contractors and facilities staff to improve data center efficiency, performance, capacity and availability. Show less
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Asset Technician
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Jun 2021 - Oct 2021
• Responsible for managing and overseeing warehouse management and inventory activities.• Improve and sustain inventory accuracy by constantly auditing and monitoring assets.• Perform material movement, including shipping/receiving and inventory management.• Monitor upcoming and ongoing site projects, to determine equipment/assets needs.• Establish a strong working relationship with various internal teams and external suppliers.• Ensure asset-related procedures are carried out consistently and accurately.• Liquidating of data center equipment/assets.• Processing RMA with multiple vendors.• Ensure physical safety, maintain restricted access and ensure an adequate chain of custody, for all data center equipment/assets.• Continuous monitoring of all related internal tickets, shipping orders, purchase orders for data center, update and maintain if necessary. Show less
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Datacenter Specialist, Tier I-III
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Sep 2018 - May 2021
• Rack, build, cable, configure and provision enterprise servers for customer/internal use.• Deploy networking infrastructure - Cisco/Arista switches, firewalls, load balancers• Deploy all cabling (SFP, QSFP, AOC Fiber, Cat6) and maintain structured cabling standards.• Troubleshoot OS configurations: Windows Server, VMWare ESXi, CentOS, RHEL, Ubuntu, etc.• Monitor and maintain automated provisions and processes to ensure SLA target times are met.• Troubleshoot and test for quality assurance of server hardware.• Perform root cause analysis on critical incidents and events in the server environment.• Provide professional direct customer service to resolve customer hardware issues via tickets.• Working within a 24x7 fast-paced business-critical environment. Show less
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Education
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2019 - 2021
The Hong Kong University of Science and Technology
Master's degree, Telecommunications Engineering -
2014 - 2018
The Hong Kong University of Science and Technology
Bachelor of Science - BS, Physics
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