Manager, Strategic Initiatives （Secretariat)

• Oct 2022 - Present

We are the Singapore chapter of the United Nations Global Compact. As the leading voice on corporate sustainability, GCNS drives multi-stakeholder action to forge a more sustainable future, founded on the Ten Principles of the United Nations Global Compact and the Sustainable Development Goals. Through various platforms and partnerships, GCNS advances the stewardship of sustainable business practices and Singapore’s national agenda of becoming a regional sustainable business hub. In addition, GCNS nurtures the next generation of responsible business leaders through its youth initiatives. GCNS is a Collaboration Partner for GRI ASEAN Regional Hub and supports the Singapore chapter of the World Bank Group’s Carbon Pricing Leadership Coalition (CPLC). GCNS is also proud to have the Singapore Business Federation (SBF), National Trades Union Congress (NTUC) and Singapore National Employers Federation (SNEF) as Principal Members. GCNS Flagship Events: ●Organize and manage the annual GCNS Summit from end-to-end. This entails all aspects of prevent management (including crafting programme content, recruiting speakers, managing an internal event advisory committee) and on-site production. ●Organize and manage the annual Apex Corporate Sustainability Awards. This entails working with Knowledge Partners to assess applications, coordinate site visits, oversee the judging process and host the Award Ceremony. ●Develop and implement impactful sponsorship packages for GCNS’ flagship events. ●Engage with relevant government or private funding agencies on grant opportunities. Community Events and Strategic Engagements: ●Organize and execute Thought Leadership events as required. ●Lead strategic opportunities to enhance GCNS’ visibility and value to members, including GCNS’ participation in regional and global events. ●Drive engagement with ecosystem partners and trade associations and chambers (TACs). ●Serve as key account manager for select GCNS members/partners Show less

Senior Account Manager

• Sep 2019 - Aug 2022

We provide cleaner, safer spaces, so you and your loved ones can breathe easy, and live better through sustainable paints that break down formaldehyde, regulates humidity and lower carbon emissions. Specializes in account managements with proven track records of achieving highest sales figure within the company. Assisting clients such as Interior Design firms & contractors ranging from subcontractor to main contractor in project manage. Experienced in handling both commercial & residential projects and technical queries and solutions. Champion on sustainability cause through projects like Alliance for Action on Sustainable Spaces. Show less

Business Relationship Manager (Singapore & Malaysia)

• Oct 2018 - Sep 2019

Plans, directs, leads and manages both Malaysia & Singapore to achieve its annual financial and non-financial goals. Responsible for the overall sales and operations and the optimum utilization of the unit's resources to meet the requirements of the customers. Accountable for the continual improvement of the division and continual training and career development of the division's personnel. • Set strategic business plan that meets the requirements of the company business objectives or mission. • Develop or organize to develop division's financial plan, marketing/ sales plan, profit plan and respective department's operations plan. • Manage, organize and supervises the respective department's operations to ensure performance Is within plan, especially sales and gross profit target. • Monitors and controls the division's gross margin developments and takes proactive or preventive measures to enhance overall division's profitability. • Utilizes available management or financial tools to monitor, control and/or improve all operating costs including direct payroll costs, staff productivity and administration costs. Analyses, updates and reports current and projected division's financial, operational, sales and gross profit performance on a monthly basis. • Supervises and participates, where required, critical department activities Including costing review, sales negotiation, etc. • Supervises and ensures a proper flow of processes between departments. • Develops a good company reputation and maintains long term relationship with strategic customers. • Ensures all contracts or orders meet customer specific requirements and contractual scope. • Plans, recruits and manages a team of Heads of Department (HOD) and staff to ensure their competency and ability to meet future division's business requirements. • Skilled at people management and can lead, engage and motivate staff to meet organisational goals • Develops and implement training programs for the divisions. Show less

Enterprise Account Manager

• Nov 2017 - Oct 2018

Senior Sales Manager

• Dec 2016 - Jun 2017

Nestled in the heart of an ancient rainforest, a homage to the breathtaking natural landscapes and a living testimony to the visionary work of the architect Kerry Hill. The Datai Langkawi is a captivating destination resort that blends smoothly with its natural surroundings. Situated on the mystical island of Langkawi, each room, suite and villa enjoys the embrace of the lush rainforest and offers stunning views from private verandas of the breathtaking Andaman Sea. Reconnect with nature, rekindle your spirit and reignite your soul in this serene natural haven. The Datai Langkawi offers the perfect escape and allows you to fully nurture the well-being of your mind, body and spirit. National Geographic has rated Datai Bay as one of the top 10 beaches in the world, while the resort’s jungle surrounds plays host to a wealth of wildlife, some of which are endemic to the area. Bask in the tranquility and reconnect with nature. You may well spot dusky leaf monkeys, tokay geckos or Sunda flying lemurs during your stay. ~In-charge of FIT & MICE Group from market segmentation such as Corporate, Government, Government Link Companies and assisting on both inbound and outbound travel agents. ~Implements the sales activities within assigned market segment to achieve budgeted goals: ~Solicits, evaluates, sells, and confirms business to meet overall market segment budgeted sales and profit margin: ~Develops data and recommends programs to meet at client’s needs. ~Coordinates with various departments the activities related to booked business to ensure customer satisfaction and property profit. ~Analyzes sales statistics to recommend policy. Show less

Cluster Senior Sales Manager

• Oct 2016 - Dec 2016

~In-charge of MICE groups from assigned market segmentation~Implements the sales activities within assigned market segment to achieve budgeted goals:~Solicits, evaluates, sells, and confirms business to meet overall market segment budgeted sales and profit margin:~Develops data and recommends programs to meet at client’s needs.~Coordinates with various departments the activities related to booked business to ensure customer satisfaction and property profit.~Analyzes sales statistics to recommend policy. Show less

Cluster Sales Manager

• Nov 2015 - Oct 2016

In-charge of 4 properties owned by Lexis Hotels & Resorts Sdn Bhd in Port Dickson & Penang Lexis PD, Grand Lexis PD, Lexis Hibiscus PD & Lexis Suites PenangLexis PD is a Balinese inspired resort located along the coastal stretch of Port Dickson.Consisting of 269 unique seafront resort rooms facing the Straits of Malacca.For meetings and conferences, Lexis PD comes with one ballroom that can cater 260 guests and various meeting rooms for different needs.Grand Lexis PD is a 317 spacious villas resort styled sanctuary offering unparalleled superior surroundings with private individual pools amidst landscaped gardens in every room.Grand Lexis provides facilities for convention and meetings where the Ballroom and Function Rooms can cater up to 450 guests etc.Lexis Hibiscus PD showcases polished contemporary designs by award-winning architects. Both spacious bedroom and living areas in their 117 tower rooms and 522 over water villas are tastefully decorated and complemented with your own private dip pool and steam room.Providing facilities for convention and meetings where the ballroom 450 guests and 10 different meeting rooms which are suitable for meetings,conventions etc.Lexis Suites Penang stands out as the only hotel on the island which offer guests the luxury of an individual private pool and steam room in every of its 221 suites. Located at the idyllic Teluk Kumbar, ten minutes’ drive from Penang International Airport. ~In-charge of MICE groups from assigned market segmentation~Implements the sales activities within assigned market segment to achieve budgeted goals:~Solicits, evaluates, sells, and confirms business to meet overall market segment budgeted sales and profit margin:~Develops data and recommends programs to meet at client’s needs.~Coordinates with various departments the activities related to booked business to ensure customer satisfaction and property profit.~Analyzes sales statistics to recommend policy. Show less

Corporate Sales Manager

• Feb 2015 - Oct 2015

Primary Responsibilities: Implements the sales activities within assigned market segment to achieve budgeted goals: Assists in the development of annual sales goals. Reports to the General Manager regarding planned objectives; recommends and takes appropriate action to maximize sales and effect valley periods; maintains story board. Maintains effective plan of correspondence. Solicits, evaluates, sells, and confirms business to meet overall market segment budgeted sales and profit margin: Qualifies prospective leads as to profitability. Develops data and recommends programs to meet at client’s needs. Coordinates with various departments the activities related to booked business to ensure customer satisfaction and property profit. Reviews sales work file of assigned accounts to maintain a proper flow of information within the hotel. Marketing Plan to increase sales volume and profitability: Analyzes sales statistics to recommend policy. Conducts market analysis to determine client needs, occupancy potential,etc. Additional Scope of responsibility: Follows up on groups booked, such as room night pick up, etc with the FO to insure maximum occupancy on a daily basis. Enhances the property’s community image and stays abreast of competition and sales methods / techniques in the hospitality industry to maximize profitability. Conducts / attends meetings to maintain favorable working relationships among company employees and to promote maximum morale, etc Prepares reports, as requested, to develop a more informative database for improved management decision-making and critical evaluation of work activities. Accountable for the areas of responsibility in a timely and efficient manner, following established company policy and projecting a favorable image to achieve objectives, etc Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate. Show less

Corporate Assistant Sales Manager

• Oct 2014 - Feb 2015

To primarily promote the hotel, hotels belonging to the chain in my areas & segmentation. Accountable for booking individual and/or group business on an established base of the top producing key accounts and for managing & converting high potential key prospects. Responsibilities: To performs duties within the framework defined by the chain and hotel norms and by internal regulations as specified by DOSM Administrative Responsibilities: Organizes regular visits in accordance to a predetermined plan. Presents a summary of my visits to the Director of Sales and Marketing on a weekly basis (Weekly Sales Plan) prior and after the week is completed. Commercial Responsibilities: Closely observes matters pertaining to competition Sales Responsibilities: Pays visits to all clients in view of entering contracts with them, especially commercial accounts. Determine and recommend prospecting customers by analyzing historical and other statistical information, participation in conducting customer interview and preparing customer call analysis reports Solicits group, individual, banquet and other function business directly and jointly with others through the execution of the action plan. Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary Ensures that all complaints are reviewed, investigated and follow-up action is initiated. Public Relation Responsibilities: To maintains and ensures the smooth running operation of all my accounts within the Commercial Section External Liaisons: To maintain a close working rapport with professional people, the press, media, and staff, clients/guests and companies who are potential existing and current supporters of the hotel. Relationships: Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees. Show less

Sales Coordinator

• Dec 2013 - Oct 2014

Corporate: To prepare quotations for corporate manager after getting inquiries from clients. Assist corporate managers on follow up of each inquiries, to confirm on status of quotations. Prepare confirmation letter & proforma invoice for confirm functions. Follow up & collect functions payment, upon confirmation of each function. Assist corporate managers in meeting up with clients meet of function set - ups. Transfer confirm functions details into event order & to be send out to relevant departments. To prepare corporate contract rates for corporate managers & send out to relevant companies. Handle walk in clients for inquiries of functions eg : Seminars, Weddings, Annual Dinners etc. Assist managers in discussion for each relevant functions eg : Entertainment & Discussions Travel Agents: Assist travel agent's manager in preparing new contract rates, tactical promotion rates. Assist in follow up of function inquiries & bookings for both FIT & GIT bookings Assist in preparing renewal rates for existing travel agents. Government: Assist manager in preparing quotations eg : Residential Packages arrangements Assist in meeting up with clients on special request eg : Special arrangement for VIPs Assist in preparing event orders for confirm functions. Others: General administration work eg : Filling, inventory checks, general office admin. Assist DOSM & COO on preparing reports : Production reports, Top accounts reports etc Assist in all segments managers in administration work, payment collections, event details etc Copyright @ 2014 JobStreet.com Attend to any walk in / appointment clients for inspection of function rooms, hotel & residences room categories. Assist in Matta Fair & Bridal Fair Exhibitions, as exhibitors in promoting own properties for sales. Assist in securing inquiries,turning into confirm functions. Assist in ushering services for VIPs Assist in organizing cocktail receptions for public relations purposes with existing clients. Show less

Business Development Executive

• Oct 2012 - Oct 2013

(Product Defect Management) -Receive Customer part return and make analysis to identify root cause. -Generate reliable report for management meeting presentation and discussion. -Presentation to sales team for their awareness and information. (After Sales Customer Service) -Receive customer feedback,attending grievance and problem solving. -Field visiting to study and identify doubtful product defective returns. (Incoming Inspection) - Perform compulsory incoming inspection and reporting status. -Verify product specification and notify supplier if discrepancy occurred. -Manage discrepancy and stop from sales & marketing/recall exercise. -Update & upgrade inspection process and documentation from time to time. -Interval stock check for long storage product to monitor quality status. (Product Development & Improvement) -Analyse market demand and explore constructive product development. -Plan and initiate productive product development schedule and timeline. -Evaluate and study potential product improvement at all aspects. -Conduct reliable and convincing product testing and report outcome. (Training & Education) -Conduct informative product training session to sales team/customers. -Educate sales team/customers concerning product application linked subject. (Sample Parts - Master/Competitor/Genuine) -Compile related items for evaluation and reference. -Study competitor's product advantage and recommend upgrade/improvement. (Staff/Business Associates Sales) -Manage sales transactions and coordinate goods supply. -Modern Market: ACE Hardware,Parkson,Eneos Car Care Centre,etc. -Online Market: 12Volts.com.my,Carparts.com.my,etc. Car Wash/Detailing Center,Chain Workshops,Specific Customer,Special Projects,etc. Area Hub Concept Supporting if Needed. (Existing/New Customer Base) -Ad Hoc: Product Training,Product Testing,Promotion & Marketing Activities. Eg: Grass Racing Autohaus,No Oil Run Event,etc. Other Business Development Ventures. Show less

C.T.C

• Jul 2009 - Oct 2012

- To attend incoming Retrieval Request. Perform the necessary checking via system & reports to obtain the merchant and settlement details and avoid duplicate request to merchant. And also used to confirm if credit voucher has been processed by merchant. - To prepare Issuer Retrieval Request (IRR) memo for incoming Retrieval Request according to the retrieval request reason code, if sales draft or transaction information document is not with PBCS. - To match IRR and sales draft or supporting documents received from Merchant Acquiring & Support. - To perform fulfillment for Visa & MasterCard Retrieval Request items within the stipulated time frame in accordance with the Visa International Operating Regulations and MasterCard Chargeback Guide via Visa Online and MasterCom Electronic Imaging System. - To ensure all Retrieval Requests are fulfilled with the correct sales draft or supporting documents provided by Merchant Acquiring & Support via Visa Online & MasterCom Electronic Imaging System. - To raise the necessary accounting entries for merchant refund. - To update Merchant Suspense Account once refund has been received from merchant and entries for merchant was raised. - To handle input of financial adjustments raised by other sections via system and reports. - Perform and handling cases for Flexi Payment Plan (FPP) - Ensure all reports and documents are filed accordingly. - Other tasks assigned by officer –in-charge from time to time. Show less

T.A.C

• Jan 2009 - Jun 2009

- Prepare daily payment entries from merchant daily sales. - Process Manual Sales Slip & Installment Payment Plan. - Prepare Sales, Purchase Agreement & Transaction. - Process overcharge & undercharge transaction for merchants. - Compile & update merchant’s centralized address. - Check & retrieve supporting documents for merchant queries. - Extract & send softcopy of merchant statement through email. - Keep proper filing of all related clerk functions on reports and documents. -Assist and support back office other colleagues job function and any other duties and responsibilities assigned by officer from time to time. Show less