Experience

OMEGA SA

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Chef de Projet Mouvements

  • Sep 2021 - Present



Swatch Group

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Technical Manager

  • Apr 2013 - Oct 2020

  - Responsible of the workshop operations within the Customer Service department, 16 different brands, 50’000 services per year ranging from prestige brands (Breguet, Blancpain, Glashutte, Harry Winston and Omega), high-mid range (Longines, Rado, Tissot, Certina, Mido, Hamilton) and entry range (Calvin Klein, Swatch)- Report directly to the Head of Customer Service- Management of a team of 60+ staff working on all operations in the servicing of a watch (diagnosis, polishing, water resistance restoration,movement service and quality check)- Implementation of different processes that helped improving turnaround time as well as the service quality delivered to our customers- Interviewing and assessment of potential staff- Setup of a career path for technical staff aiming at developing the career and retaining talents within the technical team Show less

• Technical Manager

  • May 2011 - Mar 2013

  - Creation and implementation of working instructions aimed at increasing efficiency and quality in the watch servicing process- Reported directly to the Head of Customer Service- Tools and equipment management including inventory, orders, maintenanceand calibration- Participated in the design and setup of the service center in Swatch Group China located in Shanghai



OMEGA SA

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Customer Service Supervisor

  • Sep 2009 - May 2011

  - Monitoring of a workshop (14 watchmakers) including allocation of the work and team’s performance review- Training and assessment of watchmakers- Creation and implementation of working instructions aimed at increasing efficiency and quality in the watch servicing process

• Technical Support

  • Feb 2007 - Sep 2009

  - Setup of service centers in Omega Flagship Stores in Beijing (5 stores) includingfloorplan review, tools and equipment order and setup- Training and assessment of watchmakers- Customer complaints handling

• Watchmaker

  • Feb 2006 - Jan 2007

  - Servicing of Omega watches from simple mechanical up to complicated calibers such as chronographs as well as vintage watches

• Quality Assurance Watchmaker

  • Jun 2003 - Jan 2006

  - Quality control (TQ1) certification done in ARIAQ Switzerland- Analyze of quality problems and establishment of corrective actions- Entry control of all types of watch components- Visit and audit of suppliers

• Watchmaker

  • Aug 2001 - Jun 2003

  - Servicing of Omega watches from simple mechanical up to complicated calibers such as chronographs as well as vintage watches