Senior Digital Marketer

• Jul 2022 - Present

Digital Marketer

• Dec 2019 - Jul 2022

Marketing Coordinator

• Jan 2017 - Dec 2019

-Developing marketing strategies and tactics to drive awareness and sales -Creating and curating content creation -Managing social media channels -Establishing strategic relationships and partnering with key industry stake holders, agencies and vendors -Monitoring and reporting of deployed marketing campaigns -Developing marketing strategies and tactics to drive awareness and sales -Creating and curating content creation -Managing social media channels -Establishing strategic relationships and partnering with key industry stake holders, agencies and vendors -Monitoring and reporting of deployed marketing campaigns

Account Manager

• Mar 2015 - Oct 2016

-Identifying and correcting problematic areas-Developing and executing cost saving initiatives-Managing complex and intricate projects-Developing professional relationships with key stakeholders-Establishing and enforcing best practice of operations-Retention, growth and advocacy for all accounts within my portfolio-Preparing performance reports and presenting results to clients-Proactively reviewing client profiles and uncovering possible business opportunities-Ensuring performance from our carriers are kept at a high standard-Leveraging from shared services and utilizing available resources to ensure all tasks are completed to the utmost standard and within timeframes

Internal Account Manager

• Jul 2013 - Mar 2015

-Providing the highest level of customer service to our major account clients-Preparing and maintaining databases, files, complaints, investigations and related reports-Resolving various issues by liaising between various parties on behalf of the client-Completing daily, weekly and monthly reports

Client Services Operator

• Oct 2010 - Jul 2013

-Action client requests via phone & email-Proactively tracking, monitoring and following up client jobs-Providing support to account managers, customer service and sales teams-Ensuring all tasks are completed by due dates and clients updated of anything outstanding

2IC - Operations

• Apr 2008 - Oct 2010

-Conducting outbound courtesy calls and service follow-ups-Resolving delivery issues through effective correspondence between clients and radio room operators-Handling escalations and complaints-Managing the Operations department of 6 people in the Operation Manager’s absence

Customer Service Officer

• May 2007 - Apr 2008

-Booking client job requests via phone and email-Monitoring of jobs and ensuring delivery times are met