Eric Kwasny
Senior Digital Marketer at tinyme- Claim this Profile
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English -
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Polish -
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Bio
Credentials
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Google Adwords Display Certification
GoogleOct, 2016- Oct, 2024
Experience
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tinyme
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Retail
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1 - 100 Employee
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Senior Digital Marketer
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Jul 2022 - Present
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Digital Marketer
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Dec 2019 - Jul 2022
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Feel Good Events
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Australia
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Events Services
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1 - 100 Employee
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Marketing Coordinator
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Jan 2017 - Dec 2019
-Developing marketing strategies and tactics to drive awareness and sales -Creating and curating content creation -Managing social media channels -Establishing strategic relationships and partnering with key industry stake holders, agencies and vendors -Monitoring and reporting of deployed marketing campaigns -Developing marketing strategies and tactics to drive awareness and sales -Creating and curating content creation -Managing social media channels -Establishing strategic relationships and partnering with key industry stake holders, agencies and vendors -Monitoring and reporting of deployed marketing campaigns
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Account Manager
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Mar 2015 - Oct 2016
-Identifying and correcting problematic areas-Developing and executing cost saving initiatives-Managing complex and intricate projects-Developing professional relationships with key stakeholders-Establishing and enforcing best practice of operations-Retention, growth and advocacy for all accounts within my portfolio-Preparing performance reports and presenting results to clients-Proactively reviewing client profiles and uncovering possible business opportunities-Ensuring performance from our carriers are kept at a high standard-Leveraging from shared services and utilizing available resources to ensure all tasks are completed to the utmost standard and within timeframes
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Internal Account Manager
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Jul 2013 - Mar 2015
-Providing the highest level of customer service to our major account clients-Preparing and maintaining databases, files, complaints, investigations and related reports-Resolving various issues by liaising between various parties on behalf of the client-Completing daily, weekly and monthly reports
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Client Services Operator
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Oct 2010 - Jul 2013
-Action client requests via phone & email-Proactively tracking, monitoring and following up client jobs-Providing support to account managers, customer service and sales teams-Ensuring all tasks are completed by due dates and clients updated of anything outstanding
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Xpress Transport Services Pty Ltd
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Truck Transportation
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1 - 100 Employee
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2IC - Operations
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Apr 2008 - Oct 2010
-Conducting outbound courtesy calls and service follow-ups-Resolving delivery issues through effective correspondence between clients and radio room operators-Handling escalations and complaints-Managing the Operations department of 6 people in the Operation Manager’s absence
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Customer Service Officer
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May 2007 - Apr 2008
-Booking client job requests via phone and email-Monitoring of jobs and ensuring delivery times are met
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Education
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Holmesglen Institute
Professional Diploma of Digital Marketing, Digital Marketing -
Holmesglen Institute
Diploma of Business (Marketing), Marketing