Experience

Themis Bar Review
• United States
• E-Learning Providers
• 1 - 100 Employee
• Course Operations Associate

  • Feb 2022 - Present


Fifth Third Bank

• United States
• Civic and Social Organizations

• Lead Customer Service Representative

  • Sep 2017 - Nov 2021

  Process a high volume of transactions while providing outstanding customer service by welcoming all clients, always maintaining a friendly demeanor, and a willingness to help with any inquiries. Focus on building relationships with a regular customer base by greeting and using names, learning and understanding personal financial goals through conversations, and making recommendations of specific Fifth Third Bank products to help clients reach financial goals of saving or earning money. Reaching sales goal through finding solutions and helping customers reach their financial goals. Transitioning clients from teller line over to personal bankers to review full financial picture, and finding best opportunities to consolidate debt, refinance auto or mortgage loans, or invest wealth. Building client trust by maintaining professionalism and keeping business information confidential. Maintaining operational excellence by adhering to bank guidelines and minimizing risk. Daily balancing responsibility of personal teller drawer, main cash vault, and teller cash dispensers. Handling weekly replenishment of ATM and monthly management of all branch surprise audits. Show less



Best Buy

• Retail
• 700 & Above Employee

• Inventory Specialist

  • Jun 2015 - Jul 2017

  Ship and receive all store merchandise, accurately processing inventory quickly and efficiently. Loading and unloading of drop shipments of products and appliances from trucks into warehouse. Completing daily replenishment to make sure products are stocked and available on sales floor. Ensuring accurate pricing by printing updated batch to reflect the latest product changes or sales. Preparing a high volume of online customer orders for shipping or pick up in a timely manor. Assisting with the loading of any appliances or large electronics securely into customer vehicles. Show less



Grand Rapids Griffins

• United States
• Spectator Sports
• 1 - 100 Employee

• Game Night Intern

  • Oct 2014 - Jun 2015

  Box office duties including set-up, sales, will-call, and customer service during home game nights. Assisting Griffins Ticket Sales with promotional projects, marketing research, and lead generation. Supporting the Game Operations Departments in execution of giveaways, contests, or promotions. Job shadowing experience with the Public Relations Department and Social Media Team. Box office duties including set-up, sales, will-call, and customer service during home game nights. Assisting Griffins Ticket Sales with promotional projects, marketing research, and lead generation. Supporting the Game Operations Departments in execution of giveaways, contests, or promotions. Job shadowing experience with the Public Relations Department and Social Media Team.