Experience

Heathdale Christian College

• Australia
• Primary and Secondary Education
• 1 - 100 Employee

• Primary Office Support Officer

  • Sep 2023 - Present

• Casual Admin & ReceptionIst

  • May 2023 - Aug 2023



Radisson on Flagstaff Gardens Melbourne

• Australia
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Aug 2011 - Jul 2023

  Reporting directly to the Revenue Manager, my responsibilities include:- Providing great customer service with a "Yes I Can" attitude- Managing guest queries, requests & complaints- Managing guest bookings and enquiries via telephone calls- Achieving targets for guest satisfaction- Achieving targets for Hotel membership enrolments- Assisting Front Office when required in roles including Duty Manager / Reception / Concierge & Porter- Assisting restaurant with bookings- Basic IT solutions support- Streamlining/introducing processes to enhance efficiency and productivity Show less

• Sales & Marketing Administrator

  • Apr 2014 - Feb 2015

  Reporting directly to the Director of Sales & Marketing, my responsibilities include:- Sourcing new leads through business card capture & telemarketing- Sending out contracts &/or proposals- Collating end of month reports- Note taking for meetings- Overseeing the change and printing of menus- Updating the company website- Maintaining weekly communications- Assisting with Hotel IT needs- Assisting with Hotel Reservations- Assisting with Conference & Events- Tracking and assisting with any requirements for sales appointments- Communicating with the Kitchen & restaurants in regards to food requirements for sales appointments- Application and tracking of Club Carlson for Business (Business loyalty program) Show less


Quality Batmans Hill on Collins
• Guest Service Agent

  • Jan 2008 - Jun 2011