Eric Jurgensen
Warranty Field Manager-VWoA & Bentley Motors at Volkswagen Group- Claim this Profile
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Bio
Credentials
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Preventing Workplace Harassment
Emtrain
Experience
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Volkswagen AG
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Germany
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Motor Vehicle Manufacturing
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700 & Above Employee
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Warranty Field Manager-VWoA & Bentley Motors
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Oct 2008 - Present
Perform Warranty Audits and Analysis of Warranty Performance and Fixed Operations. Develop and implement programs with the Fixed Operations Managers in 9 Area territories to coordinate these warranty reviews with both Volkswagen Fixed Operations Managers and 3 Bentley Motors Aftersales Managers as I also provide warranty reviews for Bentley Motors and Lamborghini dealerships.• Conduct Audit reviews at VW, Bentley, and Lamborghini dealers with focus on certain metrics such as FRFT, high usage of Diagnosis or A-time repairs, review of documentation to support claims, dealer procedures, and processes of dealership operation which can affect warranty performance of the dealership.• Provide training to Dealer personnel on Warranty Policies and Procedures and develop proficiencies for Warranty Administrators, Service and Parts employees, and Managers to improve Warranty Performance.• Select dealers into the warranty review process based on their current issues with the Region, the different departments in Auburn Hills where recommendations may be made, and their performance statistics. Coordination and information with the Region are a must in scheduling and flexibility to shift direction is key.
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WyoTech
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United States
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Education Management
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100 - 200 Employee
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Director of Automotive Training
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Apr 2007 - Oct 2008
Director of the Automotive Training program for Technicians and Service Consultants in Long Beach, CAProvide direction and management of a growing department which has doubled in revenues in the last year. Created and implemented inventory controls for tools and equipment. Direct staff towards continuing education and ASE attainment. Plan and staff courses for three shifts per day and weekend programs. Created new Excel tracking sheets for programs and student tracking. Perform audits of program to ensure accreditation and certification for students.•Reduce student drop rate to 3% from 10% while growing department by 100% since arrival.•Implementation of inventory control procedures which resulted in reduction of losses.•Created weekly meeting format to increase staff communication and retention. •Implement training of new personnel to improve their teaching skills and student retention.•Networked with outside vendors and employers to gain training, marketing, and brand awareness.
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Zurich North America
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United States
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Insurance
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700 & Above Employee
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Account Executive and Service Contract Claims
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Feb 2000 - Apr 2007
Provided comprehensive support to Dealership Service & Parts management, Advisors, Sales Management, Dealer Principle, Finance Managers, and Sales Management as well as protection of dealer portfolio for loss ratios and account performance. Reduced repair expenses by diligently working to recover funds for warranty repairs reoccurring within parts and labor warranty of prior repairs. Streamlined and improved data base management for contracts, vendors, and dealerships. Implemented training and technical support to Dealership personnel in policies, procedures, forms, analytical diagnosis steps necessary, warranty processes, company procedures, and VSC policies. Products include VSC, Gap, Credit Life and Disability, Security Guard, and other revenue generating coverages. •Created and executed a new Employee Rewards Program that is designed to increase productivity while maintaining superior customer service standards.•Ranked in the “Top 5%” of Adjusters for 2004 and 2005.•CSI scores in exceptional category for performance reviews. •Became primary trainer of all new personnel to improve their operations and sales.•Establish procedures to reduce turnover and increase CSI.•Recipient of the 2000 “TEM Top Gun Award” for territory sales performance and loss ratio.
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Education
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1979 - 1985
Washington State University - College of Business and Economics
Business Administration, Business & Economics -
1979 - 1985
Washington State University - College of Business and Economics
BA, Business and Economics
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