Experience

Thomas Hardie Commercials Ltd

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Aftermarket Sales Executive

  • Sep 2018 - Present



Road Range Mercedes-Benz

• United Kingdom
• Automotive
• 1 - 100 Employee

• Service Manager

  • Dec 2007 - Jul 2018

  The ability to manage Aftersales Department in a professional, profitable and efficient manner.The ability to maximise sales and profitability through satisfaction and retention of customers.The ability to develop the necessary sales organisation to meet sales and profitability objectives.The ability to ensure cost control budget within departments.The ability to interact, plan implement and monitor marketing strategies/activities with marketing department to strict time scales and budget.The ability to ensure maximum customer satisfaction.The ability to communicate fully with Parts/Service Supervisors in order they remain fully aware of all objectives.The ability to communicate clearly and concisely with customers and other staff members.The ability to accurately record all relevant information.The ability to qualify customers, overcome objections and to close a sale. Show less

• Service Team Manager

  • Dec 2006 - Dec 2007

  The ability to maximise service sales and profitability by using professional sales techniques.The ability to create customer confidence in the Company by ensuring a professional performance.The ability to ensure the highest standard of courtesy and efficiency in customer contact and communication.The ability to record customer requirements and details accurately.The ability to record vehicle details and service histories accurately and effectively operate the customer follow-up system as necessary.The ability to effectively operate the service department loading systemThe ability to ensure maximum customer satisfaction.The ability to communicate fully with Parts/Service Supervisors in order they remain fully aware of all objectives.The ability to communicate clearly and concisely with customers and other staff members.The ability to accurately record all relevant information.The ability to qualify customers, overcome objections and to close a sale. Show less

• Business Development Executive

  • Jan 2006 - Dec 2006

  Constantly achieve targeted sales volumes and margins.Promote the sale of Mercedes-Benz approved accessories. Maximise both finance penetration and the resulting incomes. Promptly address the needs of all potential customers to ensure total customer satisfaction.Develop aftersales business.

• Senior Service Advisor

  • Apr 2003 - Jan 2006

  The ability to maximise service sales and profitability by using professional sales techniques.The ability to create customer confidence in the Company by ensuring a professional performance.The ability to ensure the highest standard of courtesy and efficiency in customer contact and communication.The ability to record customer requirements and details accurately.The ability to record vehicle details and service histories accurately and effectively operate the customer follow-up system as necessary.The ability to effectively operate the service department loading system Show less

• Service Administrator

  • Jan 2002 - Apr 2003

  The ability to prepare all service invoices and credit notes when required, generate reports and file documents. The ability to create customer confidence in the Company by ensuring a professional performance. The ability to ensure the highest standard of courtesy and efficiency in customer contact and communication.The ability to record customer requirements and details accurately.

• Service Advisor

  • Jan 2001 - Jan 2002

  The ability to maximise service sales and profitability by using professional sales techniques. The ability to create customer confidence in the Company by ensuring a professional performance.The ability to ensure the highest standard of courtesy and efficiency in customer contact and communication. The ability to record customer requirements and details accurately.Awarded Mercedes Benz Service Advisor of the Year 2002

• Technician

  • Sep 1998 - Jan 2001



Arriva Group

• United Kingdom
• Truck Transportation
• 700 & Above Employee

• Technician

  • Jun 1993 - Sep 1998