Experience

Shooters World

• Sales Associate

  • Mar 2020 - Present

  Orlando, Florida, United States



Kaseya

• Customer Support Specialist

  • Nov 2022 - May 2023

  Orlando, Florida, United States Used remote diagnostic tools to identify sources of certain customer issues. Promoted purchase of service contracts and warranties by detailing benefits of each to customers. Took ownership of issues and set proper and realistic expectations to deliver prompt solutions. Answered incoming support inquiries via chat, phone and email. Build ongoing relationships with customers. Answer system questions and provide workflow and implementation best practices. Answer incoming support… Show more Used remote diagnostic tools to identify sources of certain customer issues. Promoted purchase of service contracts and warranties by detailing benefits of each to customers. Took ownership of issues and set proper and realistic expectations to deliver prompt solutions. Answered incoming support inquiries via chat, phone and email. Build ongoing relationships with customers. Answer system questions and provide workflow and implementation best practices. Answer incoming support inquiries via various channels (Chat, phone, email, etc.). Develop a strong technical and business expertise of all Kaseya products. Develop a strong understanding of Kaseya customer requirements and processes. Perform incident triage and first resolution. Maintain ownership of incidents until resolved or escalated for further research. Maintain ticket backlog per Kaseya service level agreement. Collaborate with leadership to improve skill sets and career development opportunities. Create articles for our customer-facing knowledge base when related information is not present. Show less



AdventHealth

• IT Consultant/ TDR tester

  • Feb 2022 - Aug 2022

  Winter Garden, Florida, United States Implement and test the largest go live of the epic software ever! Transfer AdventHealth systems from the current cerner software to epic. Testing, troubleshooting, adjusting and implementing epic for hospitals in a timely and efficient manner.



Manheim

• Vehicle registration/driver

  • Dec 2016 - Jan 2022

  Ocoee, FL



Pet Supermarket

• Sales Associate

  • Jul 2013 - Jun 2016

  Jacksonville, Florida