Experience

Fabri-Kal (Acquired by Pactiv Evergreen)

• United States
• Packaging and Containers Manufacturing
• 200 - 300 Employee

• Programmer

  • May 2017 - Present

  Working in ABAP, as well as EDI system maintenance. Working in ABAP, as well as EDI system maintenance.



Central Michigan University Office of Information Technology

• Help Desk System Analyst

  • May 2015 - May 2017

  This position consisted of discerning customer issues, finding the cause, and determining a solution while in contact with the customer. Responsible for receiving phone calls, online chats, email and in person requests for technology support.Supported systems like Blackboard, Office365, and CMU’s other internet based systems.Entrusted with sensitive information and security privileges.Tasked with troubleshooting hardware and software issues.Documented over 6500 interactions.Trained on a variety of services and systems offered by CMU.



Classic Fare Catering

• Team Leader

  • Apr 2014 - Aug 2015

  Promoted to Team Leader in April 2014 Managed teams of with between 2 and 10 employees Planning and organizing for events Used problem solving skills to solve unforeseen issues or customer requests Promoted to Team Leader in April 2014 Managed teams of with between 2 and 10 employees Planning and organizing for events Used problem solving skills to solve unforeseen issues or customer requests



Marlette Regional Hospital

• Hospitals and Health Care
• 1 - 100 Employee

• Intern

  • May 2014 - May 2014

  Interned in the Human Resources and Information Technology departments Observed full hiring process including interviews Assisted in troubleshooting IT issues Managed spreadsheets with employee information Interned in the Human Resources and Information Technology departments Observed full hiring process including interviews Assisted in troubleshooting IT issues Managed spreadsheets with employee information