Eric High

Knowledge Management Change Manager at Falconwood, Incorporated
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Contact Information
us****@****om
(386) 825-5501
Location
Norfolk City County, Virginia, United States, US

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Credentials

  • CompTIA Security+
    CompTIA
    Jun, 2019
    - Oct, 2024

Experience

  • Falconwood, Incorporated
    • United States
    • Defense and Space Manufacturing
    • 100 - 200 Employee
    • Knowledge Management Change Manager
      • Sep 2018 - Present

       Manage the NEN Portal’s Change Management process to include planning, prioritizing, directing, and coordinating all Change Board projects  Develop and maintain SharePoint 2013 solutions and process routine change requests  Develop workflows to automate processes using NINTEX workflows  Apply metadata standards to improve data mining and organization using Site Columns & Content Types  Experienced SharePoint 2013 developer  Experienced Knowledge Management professional, proficient in best practices  Experienced in large IT environments (100,000+ users)  Familiarity with Department of Navy (DON) command organization and IT infrastructure  Ability to gather metrics and report on relevant findings  Familiarity with the Software Design Life Cycle  Excellent written and verbal communication skills  Excellent public speaking and presentation skills to executive audiences Show less

  • CACI International Inc
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Business Analyst II
      • Jul 2016 - Aug 2018

       Responsible for SharePoint Administration, design, documentation implementation.  Highly experienced customizing, designing, and developing SharePoint sites.  Train Project Team members with SharePoint, Excel and Access solutions.  Provide Project Leadership daily reports and necessary information through IT solutions  Seasoned experience in IT development, implementation and administration of corporate systems  Monitor, develop and improve Project Team workflows  Strong Microsoft Office Suite knowledge with an emphasis in Excel and VBA programming.  Plan, gather requirements, develop reports, conduct and execute the analysis of complex problems to be solved with improved business processes and/or system enhancements/automation through scripting in VBA, MySQL, HTML and JavaScript.  Employ Business Systems and industry standards and requirements.  Business Process Analyst (BPA) experience. Show less

  • Strike Group LLC
    • Defense and Space Manufacturing
    • 1 - 100 Employee
    • Xerox Lead Technician
      • Sep 2014 - Jun 2016

       Daily perform the full range of maintenance on assigned Xerox, HP, and Samsung products; including repair, on-site troubleshooting, installation, move, removal, retrofit, preventative maintenance activities, and customer call assistance.  Work with Media Department – Proficient with Adobe Creative Cloud  Meet and exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.  Document and track material usage, inventory of equipment, spares management, maintain upgrades and/or replace hardware and software in systems.  Support and maintain user account information including rights, security, required reports.  Train customers, identify, analyze, repair product failures, order and replace parts, spare inventory/management.  Work closely with tech support and Navy contacts to ensure warranty management is accurate and current. Show less

  • Insight Global
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Lead Technician, HP Contract for Bank of America Project
      • Jun 2013 - Jun 2014

       Installation and removal of HP ProLiant Servers, APC systems, and Multifunction Printers  Windows Server 2008 Enterprise setup and deployment for multiple Bank of America Banking Centers  Multiple Windows 7 Enterprise workstation and teller workstation setup and configuration  Proper installation of HP Enterprise 4555, HP Enterprise 500 MFP Printers and various HP Printers, plus fax configurations  Configure Print Server and print services  Configuration of Cisco 2900 family Switches and Routers  Windows XP operation for removal of old workstations  Coordinate operation details with Bank of America Managers and HP Control Room  Manage team of technicians for successful refresh of servers, workstations, and printers Show less

Education

  • ECPI University
    Bachelor of Science - BS, Networking Security and Healthcare IT
    2010 - 2013

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