Experience

Oxford Brookes University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Application Developer

  • Jul 2019 - Present

  - In-depth knowledge of Ellucian's Banner products and their integration with other systems- Assisted in the migration of data from the older, in-house student record system to the new Banner student record system developed by Ellucian.- Revamped and redeveloped numerous custom Banner Extensibility webpages utilizing ReactJS instead of Page Builder, including the widely used Enrolment and Results pages. During this process, SQL used by the pages was simplified and consolidated into PL/SQL scripts for more efficient maintenance.- Created a fair grading system to accommodate Covid-19 related disruptions, allowing students to opt for an ungraded pass or retake of their exam/assignment.- Devised and implemented a complete stack application for the creation and management of university email aliases utilizing Java, ReactJS, Express.JS, and PostgreSQL in Docker containers.- Successfully integrated the Service-Now customer relation management system with university’s email alias system.- Streamlined integrations between Banner and existing university systems by creating Docker Swam programs.- Designed, developed, and implemented custom webpages for Banner Extensibility using Page Builder and ReactJS.- Executed various tasks on databases such as Oracle SQL, PostgreSQL, MySQL, and MS SQL Server. Show less

• Student Ambassador

  • Jun 2016 - Sep 2019

  - Successfully represented Oxford Brookes University at numerous events, showcasing the institution and its academic programs to prospective students and their families- Facilitated campus tours, providing informative and engaging insights into the university's facilities and academic offerings- Demonstrated exceptional communication and interpersonal skills, effectively representing the university to various individuals and groups both on and off campus.- Analyzed and assessed feedback from visitors, adapting tours and information sessions as necessary to better meet the needs of prospective students and families.- Acted as a positive role model and representative of the university, promoting its values and mission to students, staff, and the wider community.- Organized and promoted university events, workshops, and fairs, serving as a key resource for attendees and participants- Provided exceptional customer service, responding to inquiries and concerns from prospective students and their families promptly and tactfully- Continuously informed and educated myself on the university's offerings, academic programs, and campus life, enabling me to provide more effective support to visiting students and families- Assisted with orientation programs for new students, helping to create an inclusive and welcoming environment for all incoming students- Demonstrated strong leadership skills through coordinating and delivering successful student-led presentations, increasing engagement and awareness of the university among potential students. Show less

• Technical Adviser

  • Sep 2017 - Apr 2019

  - Collaborated with the Service-Now customer relation management system to resolve any incidents and fulfill customer requests in keeping with ITIL guidelines.- Engaged in front-line support through the IT Service Desk, handling customer requests regarding IT and AV, and making use of relevant systems and processes to log, escalate and resolve issues.- Provided advice and support to faculty, staff and students in utilizing facilities, equipment, and IT services while proactively advocating for suitable IT solutions.- Developed an intimate knowledge of systems and services critical for delivering university teaching, research, and collaborative needs.- Managed the delivery, installation, connection, and testing of IT hardware, including setting up laptops, monitors, and docking stations across the OBU sites to ensure a neat and orderly installation process was undertaken.- Demonstrated ability to troubleshoot and diagnose technical issues, providing effective solutions in a timely manner- Knowledge of software and hardware installations, upgrades, and maintenance, ensuring smooth operations and compatibility issues are dealt with proactively- Skilled in the development of technical documentation, ensuring users have access to accurate and up-to-date information- Experience managing and prioritizing tasks, ensuring a streamlined workflow and efficient service delivery- Dedicated to keeping up-to-date with emerging technologies and developments, ensuring continuous improvement of technical expertise and innovation in service delivery. Show less



A2Dominion Group

• Non-profit Organizations
• 700 & Above Employee

• Warden

  • Sep 2018 - Sep 2019

  - Effective leadership skills demonstrated as a warden responsible for managing a team of residential advisers ensuring the safety and welfare of over 100 students. - Strong communication skills demonstrated through regular meetings with students, colleagues and university officials to optimize student experience and resolving conflicts. - Ability to manage time effectively to balance academic and work demands, showing a strong work ethic and dedication to success. - Demonstrated ability to manage incidents effectively and provide adequate safety measures promoting a safe living environment for students. - Expertise in building and maintaining relationships with stakeholders through regular communication showing attention to detail and intercultural sensitivity. - Excellent analytical skills in identifying risks and formulating appropriate risk mitigation strategies that promote the safety of all students. - Demonstrated interpersonal skills and a supportive management style engaging with students during an academic work to develop leadership and team-building. - Demonstrated ability to maintain accurate records and reports, showing a high level of responsibility and attention to detail. - Ability to multi-task efficiently, working on various projects and initiatives efficiently, demonstrating a can-do attitude. - Proficiency in using Microsoft Office and other computer applications, including e-mails, calendar management, and online research. Show less



Diffblue

• United Kingdom
• Software Development
• 1 - 100 Employee

• Junior Repository Analyst

  • Apr 2019 - Jul 2019

  - Proficient in exploring open source projects on GitHub to identify classes with no testing or low code coverage. - Skilled in creating Junit test cases using Diffblue cover to enhance code coverage and minimize defects. - Strong ability to create pull requests for merged testing cases that meet project contributor standards. - Skilled in analyzing repository code and providing recommendations to improve testability and quality. - In-depth knowledge of Java programming and testing frameworks such as Junit and TestNG. - Familiar with software development life cycle (SDLC) methodologies such as Agile, Waterfall, and Scrum. - Experienced in collaborating with cross-functional teams to ensure timely delivery of high-quality test solutions. - Skilled in effective communication and technical reporting to management and project stakeholders. - Proficient in test automation tools such as Jenkins, Maven, or Ant to automate the build and test process. - Demonstrated success in developing effective and comprehensive test strategies to ensure product quality and customer satisfaction. Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Jun 2017 - Dec 2017

  - Supervised daily operations of the restaurant, ensuring efficiency and productivity.- Managed a team of employees, providing direction and support as needed.- Coordinated with other managers and senior leadership to ensure smooth restaurant operations.- Monitored inventory levels and ordered supplies as needed.- Analyzed financial reports to identify areas for improvement and develop action plans.- Conducted employee performance evaluations and provided feedback and guidance.- Scheduled and coordinated employee shifts to meet business demand.- Resolved customer complaints and ensured high levels of customer satisfaction.- Developed and implemented standard operating procedures to improve productivity and quality.- Ensured compliance with company policies, procedures, and protocols. Show less

• Crew Trainer

  • Jan 2017 - Jun 2017

  - Trained new crew members on company policies, procedures, and protocols.- Demonstrated excellent leadership skills and served as a role model for the team.- Developed customized training plans for each crew member, based on their unique needs and learning styles.- Provided constructive feedback to crew members on performance improvement opportunities.- Coordinated with shift managers to ensure team members were trained and certified to perform their roles.- Facilitated team-building activities to improve team morale and strengthen unity.- Documented training progress and provided regular updates to management.- Maintained a high level of product knowledge to ensure quality training of crew members.- Ensured that all training materials and equipment were up-to-date and in good condition.- Developed and maintained training schedules to meet business needs. Show less

• Crew Member

  • Jun 2016 - Jan 2017

  - Collaborated with team members to ensure efficient and effective service to customers.- Worked in a high-pressure environment to achieve team goals.- Demonstrated excellent communication skills to ensure smooth team functioning.- Displayed a strong work ethic and a willingness to take on new responsibilities.- Maintained a positive attitude and motivated team members to do the same.- Provided excellent customer service and resolved customer issues promptly.- Contributed to an organized and clean work environment.- Operated specialized equipment and machinery, ensuring proper maintenance and upkeep.- Showed strong attention to detail and accuracy in executing tasks.- Followed standard operating procedures and guidelines to meet company standards. Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Sales Associate

  • Jun 2015 - Nov 2015

  - Assisted customers with their purchases and provided excellent customer service. - Maintained a clean and organized sales floor, shelved merchandise, and stocked inventory as needed. - Processed transactions using the cash register and assisted customers with returns or exchanges. - Assisted with graphic design services, including printing, laminating, and binding. - Demonstrated knowledge of office supplies and technology products to provide recommendations to customers. - Conducted follow-up calls and emails to customers to ensure their satisfaction with their purchases. - Provided technical support and troubleshooting assistance for printers, computers, and other technology products. - Worked collaboratively with store management and other sales associates to increase sales and improve customer satisfaction. - Displayed a strong work ethic and eagerness to learn and grow within the company, including attending training sessions and staying up-to-date on new products and services offered by Staples. Show less



KFC US

• United States
• Restaurants
• 700 & Above Employee

• Cashier

  • Jul 2015 - Aug 2015

  - Proven ability to work effectively with a diverse team of fellow employees. - Skilled in maintaining a positive attitude and delivering outstanding customer service. - Strong work ethic, able to handle high-pressure situations while maintaining attention to detail. - Experienced in following standard operating procedures to ensure safety and quality. - Proficient in using cash registers and point-of-sale systems for accurate transactions. - Capable of multitasking and working efficiently to deliver orders on time. - Knowledgeable in food preparation and handling, ensuring all items are fresh and sanitary. - Creative problem-solver, able to resolve customer complaints and concerns effectively. - Collaborative team player, willing to help and support fellow employees when needed. Show less



Savers | Value Village

• Retail
• 700 & Above Employee

• Sales Assistant

  • Jul 2015 - Aug 2015

  - Assisted customers with their purchases and provided exceptional customer service. - Maintained a high level of cleanliness and organization on the sales floor. - Processed transactions using the cash register and credit card machines. - Assisted with inventory control and restocked merchandise as needed. - Provided pricing and product information to customers. - Conducted product research in order to assist customers with finding the perfect item. - Maintained a positive and professional demeanor at all times. - Worked effectively in a team environment. - Displayed a strong work ethic and eagerness to learn and grow within the company. Show less