Experience

Beall's Outlet Stores, Inc.
• United States
• Retail
• 100 - 200 Employee
• Store Assistant Manager

  • Jan 2015 - Present


World Duty Free Group

• Spain
• Restaurants
• 1 - 100 Employee

• Assistant Operations Director

  • Aug 2012 - Mar 2015

  Duties covered a vast range of responsibilities that utilized my diverse management skills. Day to day operations included audits in cash handling, store merchandising standards, and customer service. Short term responsibilities were scheduling, training, and development of team members. Long term responsibilities focused on Human Resources aspects with hiring and administration of necessary paperwork filing and follow-up. Achieved 10% sales growth through an initiative focused on a heightened sales performance accountability and detail recognition and rewards program. Led, motivated, and optimized teams through performance management and targeted sales programs; effectively used weekly touch-base meetings to challenge and inspire my teams. Increased average transaction totals from $8.15 to improvement of $10.40. Managed store operations with weekly sales volumes in excess of $85,000. Supervised 15 to 25 employees by providing deligation, supervision, and support. Insured each stores overall appeal and shopability through knowledgeable staff, superior customer service, and adhereance to company directed initiatives. Key Skills Retail Store Operations P&L Management Budgeting & Cost Controls Shrink Reduction/Loss Control Customer Service Excellence Teambuilding/Training/Supervision Inventory Management Merchandising Strategies Contract Compliance Show less



Nordstom

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Department Manager

  • Mar 2010 - Mar 2013

  Assist team members on the sales floor with customer and store support issues. Promote and monitor store credit products, train/monitor team development with technology/implementation/support systems. Face to face interaction and problm solving with Nordstrom customers shopping in-store and outside contacts. Assist team members on the sales floor with customer and store support issues. Promote and monitor store credit products, train/monitor team development with technology/implementation/support systems. Face to face interaction and problm solving with Nordstrom customers shopping in-store and outside contacts.



Nordstrom Rack

• United States
• Retail
• 300 - 400 Employee

• Assistant Manager-Mens

  • Oct 2010 - Mar 2012

  Train and Develop team members up to and including merchandising standards, sigining, merchandise processing, merchandise processing, alterations and sizing, merchandise selection and outfit styling. Create in-store promotions and events to drive sales and create positive and unique and exciting selling environments. Train and Develop team members up to and including merchandising standards, sigining, merchandise processing, merchandise processing, alterations and sizing, merchandise selection and outfit styling. Create in-store promotions and events to drive sales and create positive and unique and exciting selling environments.



Kohl's Department Stores

• United States
• 1 - 100 Employee

• Assistant Store Manager

  • Jun 2008 - Oct 2010

  General daily store managing duties. Extended duties included directing/facilitating merchandise processing, company directed merchandise guidelines and standards. Monitoring point of sale process and as well as supporting department teams with merchandise flow throughout the building. Merchandise management that protected company assets and maximized profit. General daily store managing duties. Extended duties included directing/facilitating merchandise processing, company directed merchandise guidelines and standards. Monitoring point of sale process and as well as supporting department teams with merchandise flow throughout the building. Merchandise management that protected company assets and maximized profit.



TJMaxx

• United States
• Retail
• 300 - 400 Employee

• Merchandising Manager

  • 2007 - 2008

  Leader of the Merchandising team which worked in fast-paced environment where creative planning, financials and analysis all came together based on anticipating consumer buying patterns and product trends. Managed how merchandise will be displayed to maximize customer interest and sales. Assisted store management teams to plan store layouts to promote key lines. Accurately stocking and rotating products onto shelves from backroom inventories. Leader of the Merchandising team which worked in fast-paced environment where creative planning, financials and analysis all came together based on anticipating consumer buying patterns and product trends. Managed how merchandise will be displayed to maximize customer interest and sales. Assisted store management teams to plan store layouts to promote key lines. Accurately stocking and rotating products onto shelves from backroom inventories.



Del Star Group Retail Stores

• General Manager of Resorts Division

  • 2005 - 2007

  Multi- Location Manager responsible for over $10 Million in annual sales at luxury resorts. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised and directed all merchandise and shipment processing. Worked with the management team to implement the proper division of responsibilities. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. Multi- Location Manager responsible for over $10 Million in annual sales at luxury resorts. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised and directed all merchandise and shipment processing. Worked with the management team to implement the proper division of responsibilities. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.



HMS Host International

• United States
• Hospitality

• Multi-Unit Store Manager

  • 2002 - 2005

  Multi- Unit Store Manager responsible for $8 Million in annual sales. Led and developed store team of assistant managers and 50 sales associates. Effectively used marketing and merchandising techniques to increase sales gains and improve sell- through of product. Responsible for all administrative functions relating to store operations including inventory controls, loss prevention and"shrinkage", customer service, and human resource functions. Multi- Unit Store Manager responsible for $8 Million in annual sales. Led and developed store team of assistant managers and 50 sales associates. Effectively used marketing and merchandising techniques to increase sales gains and improve sell- through of product. Responsible for all administrative functions relating to store operations including inventory controls, loss prevention and"shrinkage", customer service, and human resource functions.



Pier 1 Imports

• United States
• Furniture and Home Furnishings Manufacturing

• Regional Visual Manager

  • Apr 1997 - Oct 2002

  Key Responsibilities: Organizing the effective and efficient utilization of store space. Working closely with the management and marketing team to increase sales. Recommending brand, price point and buying depth strategies. Working with the Regional Manager & sales teams to achieve goals. Involved in rearranging, re-merchandising & replenishing new stock as it arrives. Analyzing sales figures and forecasting future sales volumes. Coordinating store display in line with brand guidelines and strategy. Delivering weekly floor moves, window installations and seasonal transitions. Translating catalogs & promotions into real designs on the sales floor. Reporting on mark down strategies, current performance and market trends. Trained sales and management teams on how to maximize sales potential through creative displays, correct stacking and styling. Show less