Experience

Michigan Air National Guard

• Armed Forces
• 200 - 300 Employee

• Munitions Systems Craftsman

  • Jan 2007 - Present

  Part-time (Reservist duty) *Secret Security Clearance *Top academic graduate from Munitions Systems Apprentice school *Assigned to Line Delivery *Review and interpret technical data, manuals, polices, and procedures *Provide quality control by verification of information before providing oral and written communications regarding the type, quality, and quantity of munitions, munitions handling equipment, and changing hazards and safety conditions related to the receipt, exchange, and delivery of munitions. Show less



Flagstar Bank

• United States
• Banking
• 700 & Above Employee

• Mortgage Originator and Processor, Loss Mitigation

  • Jul 2011 - Sep 2012

  * Increased levels of responsibility (Loss Mitigation Generalist; Single Point of Contact for Fannie Mae product line) * Processed and closed mortgage transactions for FHA, VA, Rural Housing, Freddie Mac, and Fannie Mae product lines for retension and non-retension * Applied underwriting and regulatory requirements to an average portfolio of 60+ mortgage loans with an approximate value of $9 to $11 million * Communicated disclosures to customers and third party vendors to collect payments, appraisals, credit reports, missing documentation, and information required to complete the file and submit high quality and quantities of loans top underwriting *Reviewed documents for completeness, accuracy, and compliance to investor guidelines, underwriter guidelines, and department and company guidelines. Show less



FCA Fiat Chrysler Automobiles

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Workout Team Representative

  • Nov 2009 - Feb 2010

  *Determine customer intentions and work to retain customer base*Work with various inside company contacts, outside dealers, and vendors*Expedited the liquidation of retail and lease contracts of customer whose vehicles were abandoned or voluntarily returned for repossession processing and similar situations

• Customer Service Representative/Account Manager

  • Nov 2000 - Nov 2009

  *Performed customer service and collections on low, medium, and high risk accounts*Utilized multiple computer software systems in the management of an individual portfolio of customer accounts*Worked with inside departments, outside vendors, and other stakeholders, such as dealerships, insurance companies, and law enforcement agencies to resolve customer issues and protect company collateral*Received formal recognition for having suggested process and procedure improvements



Army National Guard

• United States
• Armed Forces
• 700 & Above Employee

• Military Police Officer

  • Jan 1997 - Jan 2007

  (part-time and full-time duties) *Participated in, developed, and conducted training *Supervised, evaluated, and trained a team of two to three military police officers (periodically, as acting squad leader, 8 to 9 military police officers) *Assisted Defense Protective Services (Pentagon Police Department) with the physical security of the United States Pentagon and personal security of individuals on the Pentagon reservation following the 09/11/2001 attack *Assisted United States Custom and Immigration at the Windsor Tunnel and Ambassador Bridge to ensure the safe, efficient, and legal transportation of goods and persons into and out of the United States Show less