Experience

Fairmas GmbH

• Germany
• Information Technology & Services
• 1 - 100 Employee

• Business Development Manager, North America

  • Apr 2023 - Present



TypeSift Inc.

• Canada
• Software Development
• 1 - 100 Employee

• Director, Client Services

  • Feb 2021 - Apr 2023

  A new industry and a new world – I join TypeSift as their Director, Client Services. At TypeSift I bring to bear all the skills developed over my career in the hospitality industry. I’m constantly pushing ourselves to think about how we can surprise and delight our existing and prospective clients. I focus on delivering personalized customer service, fostering and nurturing partnerships, and bringing the fine and mindful art of hospitality to the world of software. WHAT WE DO: We help CFOs measure what’s driving their EBITDA. HOW WE DO IT: We’ve built a technology that enables the same enterprise-level reporting & analytics that big brands use, but in a way that is far more scalable compared to traditional approaches. WHY IT WORKS: TypeSift works because we've identified common data architecture patterns in the Goods & Services industry, and have crafted software around them. These patterns are our "Earned Secrets" which we teach to you. LEARN MORE: Check out our webinar to learn our Earned Secrets: www.typesift.com READY TO TALK? Ping me here on LinkedIn and let’s explore how we can help your business set up the infrastructure for scale and growth. Show less



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Group Sales Manager

  • Jan 2017 - Feb 2021

  Cultivating relationships is key in the hotel industry. I am proud of the partnerships that I’ve established and nurtured over the years. With personal integrity and authenticity, I build trust with my clients beyond our business relationship. My clients become important to me. I know many of them personally and can tell you about their families, their children, and their travels. The business of selling is indeed what drives my natural competitiveness and motivation to succeed in sales. However, sincerity, a highly engaging nature, and commitment propels me forward to develop genuine connections with both my team and with my guests. The next step in my journey led me to a role with an organization that has been positioned as the world's premier luxury hospitality company. Several decades ago, Four Seasons Hotel created a mission statement that guided the actions of everyone in the organization, most meaningfully in the way they treat each other. ~The Golden Rule: To treat others as we'd wish to be treated ourselves~. For four years I had the honour to sell a property with enduring value using superior design and finishes, entirely supported by a deeply instilled ethic of personal service. Personal Achievements: • Achieved 103% of annual goal - 2019 • President’s Club - 2018 Four Seasons President’s Club recognizes the top 15% of sales performers within the company. Selected as one of 60 international sales managers to participate in a reward trip for two to Kyoto, Japan, successfully achieving 138% of personal annual goal. Show less



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Director of Group Sales

  • Apr 2014 - Jan 2017

  A step up, a new challenge, and a distinct product. Working in the luxury market was something I knew well, and quickly learned selling a new and different product would provide a reboot and an opportunity to advance my skills. Indeed, it did. This property and its upscale offerings, downtown location, diverse customer market and Asian inspired customs essentially offered a heightened level of customer service. I was excited again to offer elite experiences to our hotel guests, that began with sales, then made entirely possible by yet another fantastic operational team. Personal Achievements: • Overachieved individual revenue target in Q2/Q4 – 2016 • Leader of the 4th Quarter – 2015 Leader of the Quarter Award Shangri-La Hotel Toronto is recognition in outstanding performance excellence. Achieved 130% of individual revenue target ($600,000 over quota) during the first full year of employment. Show less



Park Hyatt Toronto

• Canada
• Hospitality
• 100 - 200 Employee

• Senior Sales Manager

  • Aug 2003 - Mar 2014

  Right out of the gate, I got my foot in the door of the luxury hotel market as a Valet Attendant at Toronto’s Park Hyatt. It was a tough time to be looking for a job in the hospitality market since SARS hit the city hard. So, for 6 months I learned the ins and outs of Fords to Ferraris. I also learned the meaning of white glove service and anticipating needs before they reveal themselves. For instance, subtle gestures such as washing and filling up a car, unbeknownst to the client during their stay, made my job more interesting and fun. Even if they didn’t notice or respond to the gesture, our team knew it was a way to build client rapport and potentially bring guests back for another visit. My experience on the front driveway led me inside to launch my career in the world of sales. For 10 years, I gained the interpersonal skill, strategic tools and confidence to effectively deliver revenue to this organization, selling something I truly believed in, while meeting and exceeding monthly targets. Along with my own intellectual curiosity, passion, and drive to succeed, it was my network of colleagues at every tier of the hotel who supported me and encouraged me to become a top performer. Personal Achievements: • Elite Performer Award – 2012 Hyatt Elite Performer is recognition as a top performer in sales, world-wide, as nominated by their directors, GMs and Regional VPs of Revenue. They are exceptional achievers recognized for their extraordinary contributions to Hyatt and levels of professionalism, which distinguish them as role models within Hyatt Corporation. • Manager of the Quarter Award – 3rd Quarter 2011 • Sales Team of the Year Award – 2010 • Outstanding Production Achievement Award – 2010 and 2009 • Top 30 Under 30 Award, Ontario Hostelry Institute – April 2009 • Manager of the Quarter Award – 2nd Quarter 2008 • Nominated for Manager of the Year and Manager of the Quarter – 1st Quarter 2007 • Outstanding Production Achievement Award – 2006 Show less