Senior Desktop Support Admin

• Mar 2022 - Present

Desktop Support Administrator

• Apr 2019 - Apr 2022

IS Technician

• Oct 2011 - Mar 2019

Overview: Desktop Support Group Responsible for supporting 1500+ Employees and 3000+ devices in Primary Hospital location and 5 satellite locations. Responsibilities: Successfully manages 20-30 inbound customer requests per day, per technician. Manage department hardware orders, bench stock, and inventory. Mentor and train new IT staff members. Known for excellent troubleshooting and problem-solving skills. Overview: Desktop Support Group Responsible for supporting 1500+ Employees and 3000+ devices in Primary Hospital location and 5 satellite locations. Responsibilities: Successfully manages 20-30 inbound customer requests per day, per technician. Manage department hardware orders, bench stock, and inventory. Mentor and train new IT staff members. Known for excellent troubleshooting and problem-solving skills.

IT Technician

• Jan 2009 - Feb 2011

Responsibilities & Accomplishments: Ensured the functionality of all of the PC desktops, cash-registers and phones on-site. Completed installations of network cables as well as troubleshooting and repair of existing line problems. Responded to requests for technical assistance in person via phone and remotely. Responsibilities & Accomplishments: Ensured the functionality of all of the PC desktops, cash-registers and phones on-site. Completed installations of network cables as well as troubleshooting and repair of existing line problems. Responded to requests for technical assistance in person via phone and remotely.

Technology Department Manager

• 2006 - 2008

Responsibilities & Accomplishments: Streamlined the Technology department by separating support tasks, creating new positions and implementing best practices. Took on the challenge to design enterprise-wide solution to create IT service packages and customer hardware repair database. Successfully trained and managed a department of 15+ employees. Responsibilities & Accomplishments: Streamlined the Technology department by separating support tasks, creating new positions and implementing best practices. Took on the challenge to design enterprise-wide solution to create IT service packages and customer hardware repair database. Successfully trained and managed a department of 15+ employees.

Geek Squad Supervisor

• Jan 2002 - Dec 2005

Responsibilities & Accomplishments: Successfully trained and managed a department of 15+ employees. Led the department from the 600's in company rankings to the top 100 in less than 6 months. Created a new system to track and prioritize PC repairs. Responsibilities & Accomplishments: Successfully trained and managed a department of 15+ employees. Led the department from the 600's in company rankings to the top 100 in less than 6 months. Created a new system to track and prioritize PC repairs.