Experience

Knowledge Accelerators
• United States
• Software Development
• 1 - 100 Employee
• Technical Writer/Project Management

  • Oct 2006 - Jan 2009


Alltel

• Technical Support Representative

  • Jan 2006 - May 2006

  · Responsible for the creation of “how to” video content of software for fortune 500 companies. · Worked directly with clients to control both quality and timely delivery of content to client web sites or requested media. · Directly weekly goals for completion of projects with internal staff to make better use of company resources and time. · Moved from entry level scripting position to project management in two years by taking incomplete and difficult projects to completion. · Responsible for the creation of “how to” video content of software for fortune 500 companies. · Worked directly with clients to control both quality and timely delivery of content to client web sites or requested media. · Directly weekly goals for completion of projects with internal staff to make better use of company resources and time. · Moved from entry level scripting position to project management in two years by taking incomplete and difficult projects to completion.


USAA
• Financial Services
• 1 - 100 Employee
• Member Service Representative

  • Mar 2003 - Jul 2005