Eric Hall

Customer Experience Advisor at Fig
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Contact Information
us****@****om
(386) 825-5501
Location
CA

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Bio

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Credentials

  • Jamf Certified Associate Exam - English
    Jamf
    May, 2022
    - Nov, 2024

Experience

  • Fig
    • Canada
    • Financial Services
    • 1 - 100 Employee
    • Customer Experience Advisor
      • Mar 2023 - Present

  • Wealthsimple
    • Canada
    • Financial Services
    • 700 & Above Employee
    • Client Experience Associate - Risk
      • Apr 2022 - Mar 2023

      - Support with client-facing fraud, AML, and risk management inquiries and investigations- Working with internal teams to evaluate and refine processes around automated flagging and remediation of fraud concerns

    • Client Experience Associate - Account Opening
      • Jun 2021 - Mar 2022

      - Assisting in supporting the launch of evening and weekend live support team- Regularly achieving or surpassing metrics such as client satisfaction score, ticket resolutions, and response times- Supporting client experience promotional campaigns as a DRI on the account opening team

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Technical Expert
      • Sep 2019 - Jun 2021

      - Mechanical repair of iOS based devices- Discovering repair solutions for non-iOS based devices- Maintaining a same-unit repair score in the 98th percentile or higher

    • Technical Specialist
      • Nov 2018 - Sep 2019

      - Triage of hardware issues to prepare devices for repair- Deep knowledge of internal systems and documentation- Troubleshooting and resolution of software based issues- Product education and sales insight for new ownership opportunities

  • iRepair.ca Canada
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Support Advisor
      • Mar 2016 - Oct 2018

  • Adam Helps
    • Toronto, Canada Area
    • Product Manager
      • Oct 2016 - Sep 2017

  • Holt Renfrew
    • Canada
    • Retail
    • 700 & Above Employee
    • Shipping Receiving Clerk
      • Nov 2014 - Dec 2015

  • American Apparel
    • Barbados
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Inventory Manager
      • Dec 2011 - Oct 2014

Education

  • Seneca College
    Computer Systems Networking and Telecommunications
    2012 - 2014

Community

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