Experience

Viriya Consulting, LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Consultant

  • Aug 2020 - Present

  - Project Manager for FEMA reimbursement for several government agencies - Lead team of analysts on government projects - Review documentation to establish relevance to projects - Establish guidelines for teams to follow while reviewing documentation - Previously worked in Escalation role to work through complex eligibility issues - Project Manager for FEMA reimbursement for several government agencies - Lead team of analysts on government projects - Review documentation to establish relevance to projects - Establish guidelines for teams to follow while reviewing documentation - Previously worked in Escalation role to work through complex eligibility issues



Daktronics

• United States
• Manufacturing
• 700 & Above Employee

• Field Customer Technical Trainer

  • Jan 2016 - May 2020

  • Planned, setup, and executed trainings across the country• Created training materials catered to each specific audience• Created videos for online training• Hosted online webinar trainings• Assisted with product rollouts, ensuring that documentation was updated and accurate• Assisted with rollout of demo products, verifying everything was updated and fully operational

• Workflow Coordinator, High Consistency Helpdesk

  • May 2013 - Jan 2016

  • Managed teams of up to 35 members• Managed service call scheduling, training opportunities, and the day to day assignment of work, in the form of tech time requests as well as phone calls• Managed work/vacation schedule• Participated in weekly leadership meetings• Helped develop changes in process to assist in smoother operations

• Help Desk Technician

  • Jun 2011 - May 2013

  • Assisted customers and servicers with troubleshooting and installation of equipment• Assisted with the development of our internal and external knowledgebase• Trained new technicians on the proper processes and techniques used by our help desk• Fielded escalated problem calls



South Dakota State University

• United States
• Higher Education
• 700 & Above Employee

• Recording Engineer

  • Jan 2010 - Nov 2011

  • Recording Engineer for Campanile Records at SDSU• Recorded, mixed, sold records for choirs, bands, and artists on campus• Provided live audio and lighting services in the Performing Arts Center

• State and Local Government Chair

  • Mar 2010 - Mar 2011

  • Registered lobbyist for the Students of SDSU • Worked closely with the Board of Regents to make student voices heard at higher levels • Worked closely with the State Representatives and Senators on issues that mattered to the students

• State Tech Productions

  • Sep 2007 - Oct 2010

  • Provided audio, lighting and DJ services to campus and community • Handled weekly scheduling of my team of technicians • Conducted weekly training sessions with my team • Provided great customer service to our customers



Target

• United States
• Retail
• 700 & Above Employee

• Electronics

  • Jul 2006 - May 2008

  • Started as a cashier but wanted to pursue training in other areas, and began working all around the store • Provided advice on electronics purchases to customers • Explained technical specs on products, and stayed up to date on product developments • Started as a cashier but wanted to pursue training in other areas, and began working all around the store • Provided advice on electronics purchases to customers • Explained technical specs on products, and stayed up to date on product developments