Experience

Access Systems, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Account Manager

  • Mar 2022 - Present

  Waukee, Iowa, United States



Amazon

• United States
• Software Development
• 700 & Above Employee

• IT Support Engineer I

  • Nov 2020 - Mar 2022

  Bondurant, Iowa, United States Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments. Ensuring infrastructure networking and computing systems remain available during production hours. Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. Managing local technical projects. Maintaining or creating policies, procedures, and processes. Identifying root-causes of… Show more Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments. Ensuring infrastructure networking and computing systems remain available during production hours. Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions. Managing local technical projects. Maintaining or creating policies, procedures, and processes. Identifying root-causes of operational issues and process inefficiencies. Show less



Iowa Student Loan Liquidity Corporation

• United States
• Banking
• 1 - 100 Employee

• Systems Administrator II

  • Aug 2016 - Nov 2020

  West Des Moines, Iowa, United States Responsible for providing PC and server support, maintaining IT documentation, IT inventory tracking, and monitoring and troubleshooting various in-house systems



Advanced Technologies Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Engineer

  • Dec 2014 - Aug 2016

  West Des Moines, Iowa, United States Responsible for managing network infrastructure, Active Directory and domain administration, monitoring remote systems, wireless surveys, and network implementation and installation



Citi

• United States
• Financial Services
• 700 & Above Employee

• Operations Support Senior Analyst

  • Jan 2014 - Dec 2014

  Urbandale, Iowa, United States Responsible for managing network infrastructure, Active Directory and domain administration, virtualizing server hardware, and maintaining network documentation



Iowa Department of Corrections

• United States
• Public Safety
• 100 - 200 Employee

• Correctional Officer

  • Aug 2006 - Dec 2013

  Mitchellville, Iowa, United States