Eric Guitron
Partner Success Specialist at Medication Management Partners- Claim this Profile
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Bio
Credentials
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Bloodborne Pathogens
National Health and Safety AssociationSep, 2022- Oct, 2024
Experience
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Medication Management Partners
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Partner Success Specialist
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Sep 2022 - Present
The Partner Success Specialist is passionate about building meaningful relationships with their community partners, enabling them to optimize their resident quality of life while realizing the full value of their suite of services. As a PSS, I maintain and enhance partner community relationships, caregiver experience, and meet client operational objectives. I am responsible for ensuring my growing partner base fully utilizes their pharmacy services, effectively integrating them into the business workflow delivering a delightful experience. Responsibilities include: • Build strong client relationships by consistently delivering client interactions that develop trust and show value • Responsible for Partner Retention and being the Voice of the Partner • Assists with the onboarding/offboarding of communities (check in, reconcile, equipment set up, etc.) • Provide general eMAR support to the communities • Participate in community relations activities (i.e. health fairs, exhibits, educational programs, in-services, family night) to maintain and drive market share • Collaborate and participate in professional and social events, meetings, conferences and other sponsored or endorsed events • Managing routine client support activities and resolution of routine to complex client issues and requests • Collaborate with operations staff members to document and perform a Root Cause Analysis (RCA) for any partner concern, and follow up with the partner on resolution. • At a minimum yearly, deliver Executive Reviews to community leadership to review business deliverables and evaluate new opportunities • Maintain detailed logs in the appropriate system for all partner interactions (Quality Events, Site Visits, Communications, Net Promoter Score, etc) • Deliver relevant training to community staff, residents and families (ongoing and for community staff transitions) • Facilitation of immunization clinics • Encourages teamwork and promotes company philosophy Show less
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AMITA Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Community Health Worker (Diabetes Pilot Program)
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May 2021 - Apr 2022
As a Community Health Worker for the MOLINA grant program, I work alongside and communicate with my team of fellow healthcare professionals, work directly with patients to evaluate and resolve their social risks, and establish relationships with community service providers while building and deploying the diabetes care program for Ascension Health. Responsibilities: • Measure and promote patient success in the diabetic program using quantifiable A1C metrics and proven care plans. • Determine and resolve social determinants of health, documenting successful outcomes to improve the program and facilitate better results in future care plans. • Effectively work with staff, patients, doctors, agencies, etc. from diverse backgrounds to reduce cultural and socio-economic barriers between patients and institutions. • Conduct community education programs to build rapport and promote the program. • Remain on the forefront of knowledge and understanding of the risk factors and management of diabetes through continuing education courses and webinars. Show less
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OnePoint Patient Care
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Service Delivery Manager (Midwest Region)
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Jan 2017 - May 2021
OnePoint Patient Care’s Service Delivery Manager is a crucial customer-facing role within the organization. The position is responsible for the day-to-day contact of our hospice partners with OnePoint. As a Service Delivery Manager, I embody strong customer service and technical skills that are in alignment with my company's philosophies and operational strategies. Throughout my career, I have strived to develop, support, and uphold our key operational standards. Responsibilities and notable completed projects: • Customer-facing company representative for premier hospice PBM and pharmacy. • Optimize cost management for hospice partners through comprehensive administrative, clinical, and compliance reporting. • Custom-design medication formularies using a PBM capable of multi-disease states. • Resolve invoice disputes in accordance with Medicare benefit for hospice. • Achieve the highest level of patient satisfaction, reflective in CAHPS scores. • Deliver reliable and consistent customer service by analyzing and eliminating any service disruptions. • Contract, deploy, and provide training for Omnicell remote-dispensing units. • Register and train physicians for e-prescribing in accordance with current state and federal laws. • Create strong customer relationships by consistently exceeding expectations Show less
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Education
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2004 - 2008
De La Salle Institute - Chicago, IL
High School Diploma -
St. Norbert College
Community
