Director of Product

• Oct 2021 - Present

Director of Product Management

• Mar 2020 - Apr 2021

• Worked collaboratively with the Executive team to define, develop and manage the vision, strategy, and product roadmap for the CINC and Accounting Integrations platforms that supported the goals and strategy of the business and reflected market intelligence and customer needs. • Investigated, built, and integrated strategic partnerships with other vendors in the vertical to strengthen the product’s platform. • Managed the product lifecycle of new products, features and enhancements while transitioning the company from a waterfall model to agile. • Worked with internal and external stakeholders to bring structure to complex project-based processes and bring increased efficiency in the delivery of all projects and services and in turn, enhanced client satisfaction. • Worked collaboratively with all stakeholders to ensure the product meets the needs of the customers and source new product ideas/requirements. • Developed and maintained detailed project plans, ensuring on-time project delivery within budget and scope • Created and maintained detailed project status reports deliverable to key stakeholders and senior management. • Set and managed milestones, delivery schedules, and tasks for each project and coordinated efforts between teams as appropriate in order to effectively and efficiently deliver projects according to plan. Show less

Manager of Product, Support, and Implementation

• Aug 2016 - Mar 2020

- Led the product support team and the implementation team for the imaging software division- Spearheaded organization and implementation of onsite training of software - Worked directly with programming and development teams to lead development discussions for additional software features benefiting our customer base. - Served as the product owner for Retriever Imaging Software in an Agile environment building collaborative relationships and operating models delivering the organization’s product vision.- Dedicated main point of contact for customer escalations - Collaborated with other managers and C-Suite executives defining new project objectives.- Served as Scrum Master for Strategic Projects department.- Monitored, Tracked, and Evaluated team member KPI's.- Mentored junior team members.- Responsible for staffing needs of the teams. Show less

Software Implementation Analyst - Team Lead

• Mar 2014 - Aug 2016

- Served as team lead of 4 implementation and product support staff. - Managed upper level software demonstrations for sales group when a higher-level of technical explanation was required.- Worked directly with clients to address their business needs and custom tailor our software to accommodate those needs.- Served as Subject Matter Expert for the team.- Mentored junior team members.