Eric Goossens
Facilities Manager at Habitat for Humanity, Stanislaus County- Claim this Profile
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Bio
Credentials
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I-300 Intermediate ICS
California State Fire MarshalNov, 2017- Nov, 2024 -
I-400 Advanced ICS
California State Fire MarshalNov, 2017- Nov, 2024 -
IS-546.a: Continuity of Operations (COOP) Awareness Course
FEMAMay, 2014- Nov, 2024 -
IS-240.a Leadership and Influence
FEMAJan, 2014- Nov, 2024 -
IS-244.b Developing and Managing Volunteers
FEMAJan, 2014- Nov, 2024 -
Professional Development Series Certificate
FEMAJan, 2014- Nov, 2024 -
IS-1.a Emergency Manager: An Orientation to the Position
FEMADec, 2013- Nov, 2024 -
IS-120.a An Introduction to Exercises
FEMADec, 2013- Nov, 2024 -
IS-230.c Fundamentals of Emergency Management
FEMANov, 2013- Nov, 2024 -
IS-235.b Emergency Planning
FEMANov, 2013- Nov, 2024 -
IS-241.a Decision Making and Problem Solving
FEMANov, 2013- Nov, 2024 -
IS-242.a Effective Communication
FEMANov, 2013- Nov, 2024 -
IS-775 EOC Management and Operations
FEMANov, 2013- Nov, 2024 -
IS-800.b National Response Framework, An Introduction
FEMANov, 2013- Nov, 2024 -
Client Casework: Providing Emergency Assistance
American Red CrossOct, 2013- Nov, 2024 -
IS-100.b Introduction to Incident Command
FEMAOct, 2013- Nov, 2024 -
IS-200.b ICS for Single Resources and Initial Action Incident
FEMAOct, 2013- Nov, 2024 -
IS-700.a National Incident Management System (NIMS) An Introduction
FEMAOct, 2013- Nov, 2024 -
Disaster Assessment Basics
American Red CrossJul, 2013- Nov, 2024 -
Disaster Services: An Overview
American Red CrossMay, 2013- Nov, 2024 -
Shelter Fundamentals
American Red CrossMay, 2013- Nov, 2024
Experience
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Habitat for Humanity, Merced/Stanislaus Counties
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United States
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Non-profit Organizations
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1 - 100 Employee
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Facilities Manager
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Jun 2021 - Present
• Develop workforce safety program for OSHA compliance• Maintain fire sprinklers, utilities, and plant• Direct volunteer program• Plan for site relocation
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Construction Manager
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Feb 2018 - Jun 2021
• Direct Construction Supervisor, Volunteers, and Contractors to construct 3 homes and rehabilitate 5 low-income houses• Track grant expenditures• Recruit volunteers• Support logistics for ReStore, which sells home repair items to fund construction
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American Red Cross California Gold Country Region
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United States
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Individual and Family Services
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1 - 100 Employee
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Disaster Program Manager
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Mar 2016 - Jan 2018
American Red Cross (disaster relief organization) • Manage 72 volunteers to prepare for, respond to, and recover from emergencies for 1,229,870 residents in 2 counties • Responded to 106 home fires, floods, storm damage, grass fires, and vehicle crashes to provide financial assistance and connections to partner agencies for 684 clients • Lead Home Fire Preparedness Campaign installing free smoke alarms • Liaison with Office of Emergency Services, fire departments, and community partners • Maintain 171 emergency shelters with capacity for 15,447 clients Show less
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American Red Cross
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United States
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Non-profit Organizations
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700 & Above Employee
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Disaster Program Specialist
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Jun 2015 - Mar 2016
American Red Cross (disaster relief organization) • Developed Disaster Action Teams for 8 counties • Lead Home Fire Preparedness Campaign • Managed Pillowcase Project to educate 3rd, 4th, and 5th graders about emergency preparedness • Dispatched emergency support for 64 counties • Responded to 98 home fires, floods, and storm damage to provide financial assistance and connections to partner agencies for 288 clients • Maintained emergency shelter capacity • Mobilized the local community to prepare for, respond to, and recover from emergencies Show less
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NantHealth | NaviNet®
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Senior Customer Support Analyst
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Sep 2002 - May 2015
Customer Service • Resolved 26,146 customer support requests by applying knowledge of business requirements and technical solutions • Increased account creation efficiency 57% for online prescription product • Strengthened client relationships by creating frequent status reports, clear expectations for project completion times, and proactive solutions for continuous improvement Data Management • Maintained customer accounts for 856,280 doctors and 348,727 healthcare employees • Enhanced operations by documenting process flows and requirements for needed technology improvements • Standardized data formats to enable new business partnership opportunities • Evaluated vendors for Master Data Management software • Eliminated duplicate information to improve efficiency for customers Regulatory Compliance • Managed 71,240 healthcare billing clients to ensure compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) • Developed audit for 4,213 business relationships resulting in 24% reduction in potential liability expenses Show less
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Training Coordinator
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Feb 2000 - Aug 2002
RCN Corporation (provider of cable, Internet, and phone services) • Supported Operations Manager by developing new hire employee onboarding program • Supervised 8 training courses to enhance technical skills for 200 cable, Internet and cable installers and network maintenance professionals • Managed training facilities including course materials, catering, supplies, building construction and maintenance • Created career development plans for 500 employees • Provided monthly course schedule and tracked employee training records technicians Show less
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Education
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2013 - 2015
Massachusetts Maritime Academy
Master of Science (M.S.), Emergency Management -
1994 - 1998
Rensselaer Polytechnic Institute
Bachelor of Science (B.S.), Management
Community
