Senior Manager, BSA/AML Officer

• Jun 2022 - Present

AML/BSA Officer, VP Compliance Testing

• Oct 2021 - May 2022

AML/BSA Officer, AVP Compliance Testing

• Jan 2020 - Oct 2021

AML / BSA Officer

• Aug 2018 - Jan 2020

Sub-Servicing Oversight Manager

• Feb 2017 - Jul 2018

Collaborate with key internal and external stakeholders and subject matter experts to ensure that Subservicers are in compliance with applicable servicing requirements. Oversight of Subservicers may include but is not limited to performing risk-based and operational testing.

Senior Business Analyst

• Jan 2014 - Jan 2017

Use pertinent business data to improve understanding of business dynamics and profitability, create internal reporting mechanisms which provide visibility and insight into performance trends, and provide information in usable formats to improve decision making and improve the ability to quantify the impact of process and policy changes. Use pertinent business data to improve understanding of business dynamics and profitability, create internal reporting mechanisms which provide visibility and insight into performance trends, and provide information in usable formats to improve decision making and improve the ability to quantify the impact of process and policy changes.

Vendor Relationship Manager

• May 2013 - Jan 2014

Executive Management issued an assignment to a traveling Vendor Oversight Team to handle onboarding, training, review and reporting responsibilities concerning proper servicing of HUD loans by new vendors.

Short Sale Closing Officer

• Sep 2011 - May 2013

Hired to communicate with Real Estate Agents and home owners to review, negotiate, approve, and close short sales within the VA, FHA and conventional portfolios. Due to excellent performance, Executive Leadership adapted original role on several occasions to include resolving Agent escalations, management of project initiatives, and aid in improvement of process flows and provide analysis and reporting.

Property Preservation Manager

• Sep 2009 - Aug 2011

Responsible for the management, supervision and direction of 85 staff members in the performance of property preservation functions. Excelled at assigned client management responsibilities including resolution of escalated inquires, defining procedures, and ensuring service level agreements were exceeded. Responsible for the management, supervision and direction of 85 staff members in the performance of property preservation functions. Excelled at assigned client management responsibilities including resolution of escalated inquires, defining procedures, and ensuring service level agreements were exceeded.

Supervisor

• Apr 2006 - Sep 2009

Managed a team of Customer Care Associates that were responsible for customer care solutions on current files in process. This includes taking inbound phone calls from designated phone lines while supporting a one and done philosophy in order to resolve any issue that may arise from both the correspondent themselves or the Account Executives in the field. Managed a team of Home Equity document drawers responsible for making a final check on every file and creating all of the final documentation to be signed by the borrower, which included working with settlement agents, title companies, and vendors to schedule final signings and to make sure all of the information for the documents was correct. Show less