Eric Franklin

Project Success Engineer III at ITPartners+
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Contact Information
us****@****om
(386) 825-5501

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Bio

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Credentials

  • MCSA: Windows Server 2012
    Microsoft
    Jun, 2016
    - Nov, 2024
  • CompTIA Network+ ce Certification
    CompTIA
    Sep, 2022
    - Nov, 2024

Experience

    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • Project Success Engineer III
      • Jun 2021 - Present

  • Without Walls Vineyard
    • Zeeland, Michigan, United States
    • Technology Director
      • Sep 2020 - Oct 2022

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Professional Services Engineer
      • Jan 2020 - Jun 2021

    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • Network Operations Engineer
      • 2012 - Jan 2020

      • Improved inefficiencies, oversaw patch management and maintained resold services, including managed backup and network services • Designed, launched, and managed large projects, such as network overhauls and new servers • Oversaw internal IT infrastructure • Deployed and maintained Hyper-V hosts and clusters and VMware vSphere hosts • Set up and upheld Active Directory environments, such as domain controllers, group policy and radius authentication for WPA2 Enterprise wireless and VPNs • Migrated and maintained Exchanges servers • Initiated a Veeam Cloud Connect environment with Veeam Availability Console; maintained Veeam Backup and Replication server at client sites backed up to Cloud Connect • Maintained a large Code42 Server that backups hundreds of endpoints using CrashPlan • Set up, configured, and maintained SonicWall firewalls, using GMS for centralized management • Set up wired and wireless networks with HP, Meraki, Netgear and Ubiquity • Created a patch management/application deployment system for macOS using a combination of Munki, AutoPkg, Sal and Imagr with the backend running on CentOS 7, including local caching servers and using Puppet • Implemented MDT with WDS and WSUS to improve efficiencies with workstation setups • Integrated into K-12 school system1200+ iPad’s using Jamf Pro • Managed multiple Mac labs in K-12 and high education using Jamf Pro, Munki and Addigy. • Configured, maintained and trained on three different remote monitoring and management (RMM) tools, such as SolarWinds N-central, Addigy, and Auvik Show less

    • Professional Services Engineer
      • 2000 - 2012

      • Managed IT infrastructure for multiple small businesses throughout West Michigan • Set up and maintained servers, workstations, and the network • Partnered with sales department to create proposals for improvements and upgrades • Managed IT infrastructure for multiple small businesses throughout West Michigan • Set up and maintained servers, workstations, and the network • Partnered with sales department to create proposals for improvements and upgrades

Education

  • Eastern Michigan University
    Computer Science
    1995 - 1999

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