Experience

American Waterworks

• United States
• Construction
• 1 - 100 Employee

• Director of Learning and Development

  • Feb 2019 - Present

  I manage the education of new hires and continued education of existing employees of American Waterworks from the front line through leadership. I am also a part of a team that assists with process development, taking the role of implementation training. I manage the education of new hires and continued education of existing employees of American Waterworks from the front line through leadership. I am also a part of a team that assists with process development, taking the role of implementation training.



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Manager of Sales Operations for Commercial Inbound Sales & Retention

  • Feb 2018 - Feb 2019

  Manager of Sales Operations is responsible for managing multiple project initiatives for Commercial Inbound Sales and Retention and to understand existing business processes, policies and procedures and plan departmental solutions.

• Learning and Development Service Manager

  • Oct 2017 - Feb 2018

  The L&D Service Manager function is the primary client interface between L&D and Customer Operations; responsible for proactively engaging business stakeholders to shape business demand, align L&D services and solutions to business needs, and ensuring desired business outcomes are achieved.

• Manager of Training Delivery

  • Aug 2016 - Oct 2017

  Responsible for the management of the training delivery over the merger of three companies (Charter Communications, Time Warner Cable, and Bright House) in efforts towards the standardization of policy and procedures, including to ensure all activities that contribute to the successful installation and ongoing support of Charter commercial data, voice and video customers.

• Sales Supervisor

  • Mar 2014 - Aug 2016

  Accountable to lead a team of 10+ sales agents towards achieving ever increasing sales targets and operational metrics by way of specialized training, specifically targeting individual competencies and opportunities.

• Sales Lead

  • Sep 2013 - Mar 2014

  Assisted within Charter Business Sales Center to maintain a high level of performance including achieving sales metrics and customer service.

• Sales Specialist

  • Mar 2012 - Sep 2013

  Presented a product to a range of business prospects and their clients while maintaining a high level of integrity to reach a sales quota goal.